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Service tickets in Belgium

Service tickets in Belgium. CSC - Belgium. What is a «Service ticket» ?. This is a service ticket. Name Adress. What is a Service-ticket?. A “service ticket” is … A kind of a check, a ticket You buy it for 7,50 euro

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Service tickets in Belgium

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  1. Service tickets in Belgium CSC - Belgium

  2. What is a «Service ticket» ? PERC - Budapest - 10 and 11 Feb 2010

  3. This is a service ticket Name Adress PERC - Budapest - 10 and 11 Feb 2010

  4. What is a Service-ticket? • A “service ticket” is … • A kind of a check, a ticket • You buy it for 7,50 euro • You can use it to pay for 1 hour of “household-services” = cleaning, ironing, preparing meals, shopping PERC - Budapest - 10 and 11 Feb 2010

  5. Why service tickets? • Gouverment started in 2003 with the “service tickets” for 3 reasons: 1) to create extra jobs 2) struggle against illegal (black) labour 3) better combination of work and family PERC - Budapest - 10 and 11 Feb 2010

  6. Where do you buy the Service ticket? • 1 private company (Sodexo) has the right to emit the service tickets • Sodexo organises the circulation of the tickets • Sodexo gets paied by the Belgian Gouverment PERC - Budapest - 10 and 11 Feb 2010

  7. How does it work? • The customer buys the Service tickets • The customer chooses a Service tickets-company • ST-company and customer sign a contract e.g. 4 hours house-cleaning a week PERC - Budapest - 10 and 11 Feb 2010

  8. How does it work? • The company sends a Service ticket worker to the customer • The company is the employer, not the customer ! • All arrangements are made between customer and company PERC - Budapest - 10 and 11 Feb 2010

  9. How does it work? • The costumer pays the company, 1 ticket for 1 hour work • The company pays the salary of the worker • The company sends the tickets to Sodexo and recieves 20,80 euro for every ticket PERC - Budapest - 10 and 11 Feb 2010

  10. How does it work? • The Service ticket company has to pay all costs with the 20,80 euro: • Salary + taxes + social security • Administration, organisation • Training • Insurance • Benefits PERC - Budapest - 10 and 11 Feb 2010

  11. Working conditions • Maximum 38 hours a week • Minimum wages: • 1st year: 9,48 euro • 2nd year: 9,85 euro • 3rd year: 9,98 euro • 4th year: 10,08 euro • End of year bonus • 4,15% of salary • Payment of transport cost PERC - Budapest - 10 and 11 Feb 2010

  12. Financial • The customer pays 7,50 euro for 1 ticket • The customer gets a tax-reduction of 2,25 euro => the service ticket costs 5,25 euro ! • Gouverment pays extra 13,30 euro for 1 ticket • Gouverment gives extra tax-reduction to the companies PERC - Budapest - 10 and 11 Feb 2010

  13. Schematic Gouverment ST-company CustomerST-worker Sets the rules + subventions Sodexo Tickets Commercial contract Normal labour contract X PERC - Budapest - 10 and 11 Feb 2010

  14. Some figures PERC - Budapest - 10 and 11 Feb 2010

  15. Some figures • End 2009 • 2.500 Service ticket companies • Over 90.000 Service tickets workers (76.000 FTE) • Total cost gouverment 2009: 1.665.000.000 Euro PERC - Budapest - 10 and 11 Feb 2010

  16. Evaluation + Positive * Domestic worker has a normal, legal labour-contract with social security =pension, health care, unemployment benefit * The gouverment sets the legal basis and minimum working conditions * Organised social dialogue PERC - Budapest - 10 and 11 Feb 2010

  17. Evaluation + Positive * No real hierarchic relation between customer and domestic worker * Flexibility in favor of workers * Opportunities for low-skilled people PERC - Budapest - 10 and 11 Feb 2010

  18. Evaluation - Negative * Enormous cost for society (tax-payers) * Almost totally dependend on gouverment subventions * Low cost for customers = low respect for work PERC - Budapest - 10 and 11 Feb 2010

  19. Evaluation - Negative * Illegal, informal domestic works still exists * Fraude * Difficult to “organize” the service ticket workers PERC - Budapest - 10 and 11 Feb 2010

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