Seven Pillars of Servant Leadership Model: Leading by Serving, Serving First

1. Seven Pillars of Servant Leadership Model: Leading by Serving, Serving First

2. Who is the Servant-Leader? “The servant-leader is servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. The best test is: Do those served grow as persons; do they, while being served, become healthier, freer, more autonomous, more likely to themselves to become servants?” - Robert K. Greenleaf, 1970

3. Servant Leadership “The first and most important choice a leader makes is the choice to serve, without which one’s capacity to lead is severely limited.” - Robert K. Greenleaf, 1970

4. Seven Pillars of Servant Leadership Community Patients Employees • A Person of Character • Who Puts People First • Skilled Communicator • Compassionate Collaborator • Has Foresight • Is a Systems Thinker • Leads with Moral Authority Servant-Leader Strategy Culture

5. Seven Pillars of Servant Leadership • Maintains Integrity • Demonstrates Humility • Serves a Higher Purpose Person of Character “All leadership development is character development.” -Dr. Stephen Covey

6. Seven Pillars of Servant Leadership • Displays a Servant’s Heart • Is Mentor-Minded • Shows Care & Concern Puts People First “The first and most important choice a leader makes is the choice to serve, without which one’s capacity to lead is severely limited.” -Robert Greenleaf

7. Seven Pillars of Servant Leadership • Demonstrates Empathy • Invites Feedback • Communicates Persuasively Skilled Communicator “If you want to be listened to, you should put in time listening.” -Marge Piercy

8. Seven Pillars of Servant Leadership • Expresses Appreciation • Builds Teams • Negotiates Conflict Compassionate Collaborator “Plays well with others.” -Kindergarten Report Card

9. “When people respect each other and value differences, they can work together more amicably which results in greater productivity. Multicultural leadership encourages synergy and innovation.” – Juana Bordas Salsa, Soul and Spirit: Leadership for a Multicultural Age

10. Seven Pillars of Servant Leadership • Visionary • Displays Creativity • Exercises Sound Judgment Foresight “Business, more than any other occupation, is a continual dealing with the future; it is a continual calculation, an instinctive exercise in foresight.” -Henry R. Luce, Co-founder of Time

11. Foresight as the Central Ethic of Leadership “The failure (or refusal) of a leader to foresee may be viewed as an ethical failure: because a serious ethical compromise today (when the usual judgment on ethical inadequacy is made) is sometimes the result of a failure to make the effort at an earlier date to foresee today’s events and take the right actions when there is freedom for initiative to act.” - Robert K. Greenleaf

12. Seven Pillars of Servant Leadership • Comfortable with Complexity • Demonstrates Adaptability • Considers the “Greater Good” System Thinker “Quantum physics: Imagining possibilities” -What The Bleep Do We Know

13. Seven Pillars of Servant Leadership Leads with Moral Authority Granted by Others “Moral Authority: The principled exercise of free choice, which almost always involves some form of sacrifice.” -Steven Covey

14. Seven Pillars of Servant Leadership Community Patients Employees • A Person of Character • Who Puts People First • Skilled Communicator • Compassionate Collaborator • Has Foresight • Is a System Thinker • Leads with Moral Authority Servant-Leader Strategy Culture

15. Jeff Pauley, Co-Founder & Servant Minneapolis, Minnesota 612.812.3201 Magellaner.com LeaderServe.com