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Your Gateway to Knowledge Process Outsourcing and Remote Infrastructure Mgmt.

DISCUSSION DOCUMENT. SmartShore Offerings. Your Gateway to Knowledge Process Outsourcing and Remote Infrastructure Mgmt. SmartShore Services, Inc. sales@smartshore.us Tel – 203-653-7235. Sep 9, 2009. Overview. 1500+ team members

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Your Gateway to Knowledge Process Outsourcing and Remote Infrastructure Mgmt.

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  1. DISCUSSION DOCUMENT SmartShore Offerings Your Gateway to Knowledge Process Outsourcing and Remote Infrastructure Mgmt. SmartShore Services, Inc. sales@smartshore.us Tel – 203-653-7235 Sep 9, 2009

  2. Overview • 1500+ team members • Company offerings include KPO and IT Infrastructure management • CAGR of almost 100% • Over 50 clients worldwide • Founders have rich –experience in offshoring of services Vision:Deliver maximum value at reduced cost to our Customers by enabling the 24*7 global team

  3. Selected Clients Banking & Finance Education, Media & Others Manufacturing ATM and Telecom System Integrators

  4. Knowledge Process Outsourcing

  5. Remote Infrastructure Management Education & Media System Integrators ATM & Telecom Banking & Finance Infrastructure Monitoring Infrastructure Maintenance Infrastructure Engineering Infrastructure Consulting Troubleshooting and Fault management Architecture Design, Technology Adoption Application response time assurance Device, Port, Link monitoring 24 x 7 Network Health monitoring Application Driven Quality of Service (QoS) mgmt SLA-based Multi modal Remote Helpdesk support Voice/ Chat/ Email Network Planning, and Continuous Process Improvement Proactive problem alerting ensuring network uptime Network Bandwidth Optimization Network Implementation, Project Management Disaster Recovery Configuration Management, Change – Release/ Patch Management Capacity Mgmt., Trend Analysis Vendor Management Manufacturing

  6. Business Research GEOGRAPHIES COMPETITORS INDUSTRY COMPANY MARKET DISTRIBUTION SURVEY BENCHMARKING PROFILING SCORECARDS • Executive Profile (1page) • Detailed Profiles • Customer Data Analysis • New Product Development • Portfolio Analysis • Client preference • Business Case Development • Market Segmentation • Market Sizing • Market Forecasting • New Markets • Value Chain Analysis • Brand Analysis • Market Forecasting • Competitive Intelligence/ Landscape • Competing Products/ Branding • Customer Satisfaction • SWOT • Pricing • Business & Technical Trends • Innovation Search • Consumer preference • Regulatory Analysis • 5 Force Models • Cross Industry Opportunities • Business Partner Identification • Global Landscape Analysis • Distribution Channels • Entry Strategies

  7. Sales Support

  8. Engineering Design Services

  9. Analytics Business Intelligence Tools Problem Solving Quantitative Reasoning Statistical Tools

  10. Contracts

  11. SmartShore Locations London, UK Stamford, CT USA New York City Philadelphia India Enables 24/7 operation US Day Time India Day Time India Night Time US Night Time

  12. Benefits to Customers People Process Technology • Leverage labor arbitrage opportunities to reduce operational costs • 24 x 7 x 365 delivery by working on global delivery model without having Client’s team in graveyard shift • Allows Client to focus on core competencies • Utilize expertise of our functional experts groups in various industries • Client aligned team structure to ensure the retention of client knowledge in our team and foster relationship building • Senior management is very experienced in the financial services analytics and oversight provided to offshore team

  13. Why SmartShore • Offshore Talent • 1500 + team • Attrition almost half of industry • Strong talent growth Additional Operational Savings of up-to 50% • Transportable workforce • Passport ready workforce willing to travel to US • Ready workforce available in each technology verticals • Cost Effective Delivery Model • Successful growth in delivery locations across India • Execution of projects in UK and US • Proven Relationship • SmartShore has had no failures till date • Currently over 1500 resources are staffed on Projects • Client will be valuable customer for SmartShore

  14. How we will grow with you? Client – Smartshore Relationship Roadmap Proof of Concept Case-by-Case Resource Supply Client Expertise Center at Smartshore 1 2 3 • Selected stand-alone projects onsite at Client’s location • Establishing joint Project Management, Reporting and Risk Management practices • Close oversight by senior management • Dedicated Client Development Center at Smartshore office in US / India • Dedicated team • Specialized training programs to address Client-specific needs • HR programs: hiring specialized personnel to staff Client needs • On-demand additional resource supply from Smartshore India Staff • Full-time PMO • Processes are standardized • SLAs for resource supply are established • No project volume commitment • Identify resource patterns and predict future needs • Enhance Project Management practices to accommodate growing volumes

  15. Q & A

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