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Feedback

Module 10 focuses on the importance of feedback in IDSP, feedback methods, and the impact on program performance and data quality. It covers feedback elements, uses, challenges without feedback, and tools like newsletters and outbreak investigation reports.

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Feedback

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  1. Feedback IDSP training module for state and district surveillance officers Module 10

  2. Learning objectives • Describe feedback in the context of IDSP • Describe the need and importance of regular feedback in disease surveillance • List the information and frequency and types of feedback submitted at selected levels • List the actions expected based on the feedback with regards to quality of data and programme performance

  3. Difficulties with surveillance system with no feedback • Lack of motivation • Unreliability • Sluggishness • Data falsification

  4. The surveillance cycle Feedback Data collection Analysis and action

  5. Uses of feedback • Keeps channels of communication open • Strengthen working relationship between levels • Keeps staff informed of the larger picture • Allows comparison with other units • Gives staff an idea of their performance • Allows identification of strength and weaknesses • Motivates staff • Review of products stimulates interest • Educate the participants of the system • Data allows reference to background information

  6. Data flow and feedback Centre State District Feedback Data Primary / Community health centre Community

  7. Content of feedback • Information on diseases under surveillance • Summary tables • Analyzed epidemiological data • Time (trends) • Place (Maps) • Persons (Tables) • Information on quality of data collected

  8. Element to cover in feedback on data quality • Regularity of reporting • Timeliness of reporting • Completeness of reporting • Responses initiated by the unit • Validity of data

  9. Feedback methods • Newsletters • Monthly review meetings • Reports • Informal feedback • Electronic communication

  10. Newsletter • Regular epidemiological bulletin • Educational tool • Contains • Summary tables and graphs • Commentary on diseases or topic

  11. Monthly review meetings • District / block monthly meeting • Presentation of data during meetings • Generates comments from peers • Need to stress positive aspects • Public negative comments may de-motivate

  12. Outbreak investigation reports • Excellent for feedback and learning • Allow sharing of experiences that may be encountered in other places

  13. Informal feedback • Oral feedback • Useful for pointing out mistakes

  14. Electronic methods • Through email, websites • Fast and efficient • May be updated rapidly • Allows • Dynamic data presentation • Queries

  15. Completeness and timeliness • Report on time • Reaches the designated level in the prescribed time period • Report complete • All reporting units have reported

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