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Effective Management: Getting the Best from Your Team

Effective Management: Getting the Best from Your Team. Pete Isensee Principal Program Manager Xbox Platform Team. About Me. Development Failures. Of 500 real world development efforts 15% cancelled or aborted Of those that lasted 25+ work-years 25% failed to complete

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Effective Management: Getting the Best from Your Team

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  1. Effective Management:Getting the Best from Your Team Pete Isensee Principal Program Manager Xbox Platform Team

  2. About Me

  3. Development Failures Of 500 real world development efforts • 15% cancelled or aborted Of those that lasted 25+ work-years • 25% failed to complete For the overwhelming majority, there was not a single technological issue to explain the failure. – DeMarco and Lister, Peopleware

  4. Key Takeaway Effective managers solve sociological problems

  5. Pop Quiz • Who has a sociology degree? • Who took management classes in school? • Who has a manager mentor? • Who has read any books on management? • Who has been to a manager training class?

  6. Recipe for Success • Hire the best • Motivate and inspire • Turn them loose • Give feedback • Manage underperformers

  7. Hiring • Use your network • Need: smart & productive • Examine portfolios • Involve the team • Compare notes • Make a decision

  8. Key Takeaway Effective hiring managers never settle for “good enough”

  9. Recipe for Success • Hire the best • Motivate and inspire • Turn them loose • Give feedback • Manage underperformers

  10. Trust Cycle

  11. Motivational Tactics • Be real • Think long term • Celebrate progress • Try something new • Foster l’esprit de corps • Maximize the workspace • The trivial and the silly are neither

  12. Team Chemistry • Build a cult of quality • Cultivate a sense of eliteness • Encourage diversity • Foster employee connections • Give strategic, not tactical, advice

  13. Key Takeaway Effective managers build trust through relationships

  14. Recipe for Success • Hire the best • Motivate and inspire • Turn them loose • Give feedback • Manage underperformers

  15. 6Ps: Setting Course • Premise • Purpose • Principles • Priorities • Plan • People

  16. 6Ps: Example • Premise: The game engine keeps crashing • Purpose: Improve the quality of the engine • Principles: Invest for the future, minimize content changes, evaluate multiple options • Priorities: Quality, efficiency, readability, … • Plan: Investigate middleware, hire consultant, … • People: …

  17. Cut Loose • Trust the team • Foster work/life balance • Don’t waste the team’s time • Build consensus

  18. Manage Change • Improvements involve change • Fundamental response to change: emotional • Celebrate the status quo first

  19. Key Takeaway Effective managers point the team in the right direction and get out of their way

  20. Recipe for Success • Hire the best • Motivate and inspire • Turn them loose • Give feedback • Manage underperformers

  21. I’m Listening • Give feedback • Shortly before or after behavior • Start with what you like • Talk about ways to improve • Receive feedback • Ask for feedback • Listen • Two valid responses: “Thanks” and “Go on”

  22. Key Takeaways Effective managers give feedback early & often Effective managers accept feedback graciously

  23. Recipe for Success • Hire the best • Motivate and inspire • Turn them loose • Give feedback • Manage underperformers

  24. Failure is Not an Option • Match skillset to the work • Don’t delay • Pave the way • Coordinate with mgmt, HR, legal • Your team will thank you

  25. Key Takeaways Effective managers match skillsets to work Effective managers know when to fire people

  26. General People Mgmt Tactics • Use Different Communication Modes • Get People Alone • Get People Together • Hunt People Down • Hide/Work Offsite • Grant Authority • Get Advice • Go on Walkabout • Call in Favors • Stack the Deck • Buy People Coffee/Donuts

  27. Remember the Recipe • Hire the best • Motivate and inspire • Turn them loose • Give feedback • Manage underperformers

  28. Takeaways for Effective Managers • Solve sociologicalproblems • When hiring, never settle for good enough • Build trust through relationships • Point the team in the right direction and get out of their way • Give feedback early and often • Accept feedback graciously • Match skillsets to work • Know when to fire people

  29. Resources • Email: pkisensee@msn.com • Website: tantalon.com • DeMarco & Lister: Peopleware • Spolsky: Guerilla Guide to Interviewing (web) • Berkun: Making Things Happen • Brechner: Hard Code

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