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PCO Quirks

PCO Quirks. Catherine Beck Business Analyst Aurora Health Care. Purpose. To provide examples of our quirks To share fixes or workarounds To open the floor to hear about your quirks. Definition of Quirk. Rare occurrence Cannot recreate, normally

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PCO Quirks

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  1. PCO Quirks Catherine Beck Business Analyst Aurora Health Care

  2. Purpose • To provide examples of our quirks • To share fixes or workarounds • To open the floor to hear about your quirks

  3. Definition of Quirk • Rare occurrence • Cannot recreate, normally • Can happen to any user, any position, any platform, any site • May or may not be a defect • May have a fix or a simple workaround • Live with it

  4. PCO Support Structure • Super user • Clinical Application Support, Specialist (CASS) • Help Desk • PCO Team • PCO team: 250-350 help desk calls per month. • Rotate HOT PAGE every week

  5. Common Issues • CASS-level issues. • How do I find chart summary • How do I set up my workflow • I need to change the resource field • How do I set up proxy • Maintenance/Build issues. • Printer req routing setup • New form request • Items not flowing to inbox

  6. Non-Common Issues • Cerner Defects • Citrix Defects • Network Defects • Operating System Defects • User-created Defects • Preference Combination Defects • Quirks

  7. Aurora PCO Quirks • Allergies are missing • No fax number, no address • The font is size 6! • Column H, Column K • Missing Column • Pants won’t stay down • Vanishing fax window

  8. Allergies Are Missing The Call • “When I open the Allergy Profile, there are no allergies.” • You check from Allergy Profile or Summary Sheet and the allergies are present.

  9. Allergies Are Missing • Call the client. They are accessing the Allergy Profile from the Banner. • You do the same thing and the Allergies are still there.

  10. Allergies Are Missing The Investigation • Log into test environment as user and …

  11. Allergies Are Missing • Contact Cerner - Check Columns

  12. Allergies Are Missing • Take a closer look

  13. Allergies Are Missing The Finding • The columns have collapsed to the left

  14. Allergies Are Missing • And pull…

  15. Allergies Are Missing • And pull until they are all visible.

  16. Write it down, it will happen again Allergies Are Missing The Facts • 3 Occurrences in 4 years. • 3 Different users • 3 Different locations • 2 PCO team members received the tickets

  17. No Fax Number, No Address The Call • “The clinic address is not on the printed or faxed prescription.”

  18. No Fax Number, No Address The Investigation • Check OrgTool. Address is listed.

  19. No Fax Number, No Address • Submit to Cerner – Check address in OrgTool. • Did that. • Check phone number in OrgTool. • It’s there.

  20. No Fax Number, No Address • Check fax number in Location Tool. • Huh! • It’s missing.

  21. No Fax Number, No Address The Facts • 1 occurrence a month • New clinics • All team members know how to fix this. • Will go away when all clinics are on PCO.

  22. The Font is Size 6! The Call • “When I print the flowsheet, the font is very small, I can hardly read it.”

  23. The Font is Size 6! The Investigation • Wow, it does print small.

  24. The Font is Size 6! • Asked a team member • Teach users to print selections • Selections print font size 12 • User needed to print entire flowsheet • When you do that, the font is size 6.

  25. The Font is Size 6! The Fix • For normal size font, stretch the 5th column to the end of the page. • Select print • You get font size 12.

  26. The Font is Size 6! • Cause: Not exactly known. • Width of the items in the column • If column not stretched, information will be truncated • Software may dictate how many columns per page based on the pref setting

  27. The Font is Size 6! The Facts • Rare occurrences • I had it happen once. • Most users have learned this quirk

  28. Column H, Column K (or any other letter) The Call • “I have some empty columns in my schedule. Nothing is in them. I can’t remove them through preferences. Help!

  29. Column H, Column K (or any other letter) The Investigation • Log into test environment as user. • There are 2 odd columns.

  30. Column H, Column K • Those time intervals are also a bit strange.

  31. Column H, Column K • Check schedule preferences No H and K columns Expand not checked No time interval selected

  32. Column H, Column K • Check the Wizard No time interval selected No H and K columns No Duration or Location columns either Expand not checked

  33. Column H, Column K • Reset prefs and click Finish

  34. Column H, Column K • Check PCO • Time column missing

  35. Column H, Column K • Changes visible, but no Time column.

  36. Column H, Column K • Pull Time column from left margin.

  37. Column H, Column K • Save changes. Close PCO and re-open. • Back to normal.

  38. Column H, Column K Quirky Quirk - Recreate • Check all prefs in the Wizard. • Touch an item and click Finish. • Look at your schedule in PCO. • They are messed up again

  39. Column H, Column K The Finding • Touch this Preference screen in the Wizard; the user’s schedule may change. • Unknown cause. • Probably related to CPW user-level defect.

  40. Column H, Column K The Facts • 4 Occurrences in 4 years. • 4 different users • 4 different sites • Believe many users just accept columns

  41. Missing Column The Call • “Medications are missing from the EZS favorites. I used to have Adderal 1 Tab, 2 Tab and 3 Tab.” • “I now just have Adderal.”

  42. Missing Column The Investigation • Log into test environment as user. • Something’s missing.

  43. Missing Column • Expand the screen view • No Detail Column

  44. Pants Won’t Stay Down • Pulling the pants up and down – portion of screen expands to cover information. Pants up Pants down

  45. Pants Won’t Stay Down The Call • Most commonly noted in Inbox. • Issue was resolved 2 years ago – Cerner designed the software to stay where the user left it. • New Help Desk Calls. • “Can you pull the pants down in EZS”

  46. Pants Won’t Stay Down The Investigation • Log into test environment as user. Typical Orders pulled up hiding Search window Can pull them down, but they won’t stay.

  47. Vanishing Fax Window The Call • “I can’t fax.” • Check req routing, printer database. OK. • Call client. • “I don’t get the box with the fax list.”

  48. Vanishing Fax Window The Investigation • Log into test environment as user. • Open EZS. • Add med to scratch pad. • Select Send Rx by fax

  49. Vanishing Fax Window • Click None – Nothing happens. • The Fax Destination window does not appear.

  50. Missing Column, Pants Wont’ Stay Down, Vanishing Fax Window • Check Preferences. • CPW - OK • PrefMaint – Not OK

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