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Remote Management of People Flow Systems in Buildings

Remote Management of People Flow Systems in Buildings. Olli-Pekka Varis Supervisor: Heikki Hämmäinen, Professor of Networking Business Instructor: M.Sc.(Statistics), Jukka Salmikuukka. Agenda. Research Question, Scope, Methods Value Creation Trends Remote Management System Technical Trends

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Remote Management of People Flow Systems in Buildings

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  1. Remote Management of People Flow Systems in Buildings Olli-Pekka Varis Supervisor: Heikki Hämmäinen, Professor of Networking Business Instructor: M.Sc.(Statistics), Jukka Salmikuukka Thesis Seminar on Networking Technology / Olli-Pekka Varis

  2. Agenda • Research Question, Scope, Methods • Value Creation Trends • Remote Management System • Technical Trends • Results • Environment of Buildings Businesses in Finland • People Flow Management Framework • Techno-economic Model and Scenarios • Action recommendations Thesis Seminar on Networking Technology / Olli-Pekka Varis

  3. Study Background and Research Question • Traditionally most of the buildings systems have been passive mechanical equipment • Current market environment requires more intelligence from the products • Increasing importance of service business • Emergence of new information technologies • Research question: How to use information and communication technologies productively in changing business environment? Thesis Seminar on Networking Technology / Olli-Pekka Varis

  4. Scope Residential apartment buildings and office buildings Systems that enable or control the movement of people in buildings Thesis Seminar on Networking Technology / Olli-Pekka Varis

  5. Methods • Literature study • Technical data • Interviews • Finnish business environment • Constructive modeling • Stakeholder analysis • Scenarios • Techno-economic modeling Thesis Seminar on Networking Technology / Olli-Pekka Varis

  6. Value Creation Trends – Smart Services Framework Thesis Seminar on Networking Technology / Olli-Pekka Varis Source: Allmendinger & Lombreglia 2005, Harward Business Review

  7. Remote Management System • Managed Objects • Management Tools • Status, diagnostics, upgrade, control and automation, profiling and behavior tracking, replenishment and commerce, location mapping and logistics • Data Acquisition System • Sensors, communication links and monitors • In-Building Communication • NFC, RFID, Bluetooth, Ethernet, WLAN, ZigBee,… • Wide Area Communication • Wireless vs. wired communication • Information Security • Proprietary vs. open solutions Thesis Seminar on Networking Technology / Olli-Pekka Varis

  8. Technology Trends • TCP/IP-based Wide-Area Control Networks • Centralized monitoring, aggregate load profiling, demand management and performance reports are easy to use compared to old management structures • Web-Accessible Control Systems • The buildings can be monitored from nearly any location, including Web-enabled cell phones and PDAs • Enterprise Data Interfaces • Can be used to further leverage the value of gathered data from the buildings systems Thesis Seminar on Networking Technology / Olli-Pekka Varis

  9. Results Thesis Seminar on Networking Technology / Olli-Pekka Varis

  10. Environment of Buildings Businesses in Finland • Facility management is a growing business in Finland • Currently low outsourcing ratio is changing fast • Most important trends: safety and individuality • Increased division of customers • Cost driven (facility management, government purchasing) • Value driven (individuality for living environment) • Office buildings drive the technology development and the provision of smart services • Residential buildings are usually low tech, but… • Special buildings and facility management use smart services • Remote management is emphasized Thesis Seminar on Networking Technology / Olli-Pekka Varis

  11. People Flow Management Framework Intelligent ICT-based solutions need a framework • People flow management is a clear entity for customers and end-users • Security and safety trends push system integration • Technology trends enable integration of separate solutions Thesis Seminar on Networking Technology / Olli-Pekka Varis

  12. PFM Scenarios Thesis Seminar on Networking Technology / Olli-Pekka Varis

  13. Switching costs Market Positioning Information services Optimization Number of PFS RM system cost Customer retention rate Competition level Product quality Integration services Platform provisioning RM OPEX RM system investments RM architecture investments Regulatory effect Market share Market size Contract price Number of contracts Revenues from adjacent services Service and maintenance costs Revenue OPEX CAPEX Study period Discount rate Economic results Techno-economic Model of Remotely Managed People Flow Systems Thesis Seminar on Networking Technology / Olli-Pekka Varis

  14. Action Recommendations for PFS Providers • Remote management solutions should use open standards • Management over open TCP/IP platform  Enabler for smart services and adjacent features • Proprietary platform provision through information security and separated communication channels • Biggest market potential • Wireless in-building communication when Ethernet not provided • Keep customer touch point • Web-based services for end-users and building owners • ERP information provision also for facility managers Thesis Seminar on Networking Technology / Olli-Pekka Varis

  15. Thank you Thesis Seminar on Networking Technology / Olli-Pekka Varis

  16. Appendices Thesis Seminar on Networking Technology / Olli-Pekka Varis

  17. Buildings Businesses in Finland Thesis Seminar on Networking Technology / Olli-Pekka Varis

  18. Open Standards-based Building Network Public Network Network Management Gateway People Flow System X Building Automation (HVAC, lighting, etc..) Voice/Data/Video Remote Management Center People Flow System X Remote Management Center People Flow System X Remote Management Center Inter-system network Inter-system network Scenario 1: Management Platform Driven Model Thesis Seminar on Networking Technology / Olli-Pekka Varis

  19. Provides a total facilities management service packet Facility Management Center Building Owner Remote Management Gateway People Flow systems are monitored or controlled through service management gateway Facility manager orders the services from maintenance subcontractors Buidings with different systems People Flow System X People Flow System X People Flow System X Building Automation (HVAC, lighting, etc..) Building Automation (HVAC, lighting, etc..) Building Automation (HVAC, lighting, etc..) Service Provider People Flow System X People Flow System X People Flow System X Service Provider People Flow System X People Flow System X People Flow System X Service Provider Service providers are responsible for upgrades and maintenance of people flow systems Scenario 2: Facility Management Driven Model Thesis Seminar on Networking Technology / Olli-Pekka Varis

  20. Public Network People Flow System (with remote management connection) Common resource usage and integrated services People Flow System X People Flow System Z Remote Management Center Inter-system network People Flow System Y Systems can use common resources remotely (e.g. databases and call centers) Scenario 3: System Driven Model Thesis Seminar on Networking Technology / Olli-Pekka Varis

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