1 / 22

Listen to Learn, Learn to Listen

Listen to Learn, Learn to Listen. Presenter: John Graci, President & CEO. How Many of You Have an Open Mind?. A. How Are You at Listening?. M. G. U. E. Self-Perception Can be Delusional. Who perceives you as a good listener? Best friend? Your boss? Significant other?.

shirleylarson
Download Presentation

Listen to Learn, Learn to Listen

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Listen to Learn, Learn to Listen Presenter: John Graci, President & CEO

  2. How Many of You Have an Open Mind?

  3. A How Are You at Listening? M G U E

  4. Self-Perception Can be Delusional Who perceives you as a good listener? • Best friend? • Your boss? • Significant other?

  5. Verbal Listening Assessment How many of you are guilty of: • Criticizing a speaker’s delivery or mannerisms? • Let emotion-laden words impact you? • Faking attention to the speaker? • Allowing distractions to interfere when listening? • Daydreaming?

  6. You Don’t Listen! • What is the #1 complaint your spouse has of you? • What is #1 complaint kids have of their parents? • What is #1 complaint employees have of their leaders?

  7. Maybe It’s Not Your Fault!

  8. What Are the Benefits of Becoming A Better Listener? • ______________________________ • ______________________________ • ______________________________ • ______________________________ • ______________________________

  9. What Great Listeners Do! • Active listen -- Take notes, eye contact, nod head • Open-minded • Listen to all information -- Do not judge • Be genuinely interested • Understand content versus delivery • Provide feedback or follow-up

  10. Vital Listening Skills • Clarifying • Restating • Neutrality • Paraphrase

  11. Clarify • “I am not sure I understand…can you please explain?” • “What did you mean by that?”

  12. Restate/Repeat “Let me get this right- you work when you want to work?”

  13. Remain Neutral • Withholding judgement • Not jumping to conclusions

  14. Paraphrase/Summarize • Tying together key points • “Allow me to summarize…”

  15. ARC of Distortion Communication Sender Receiver Clarify, Restate, Summarize

  16. Use Listening Skills in Reverse • Clarifying • Restating • Paraphrase

  17. Practice, Practice, Practice • Interview partner • “Brush with fame” • “Hobby or interest” • Take 2 minutes

  18. ARC of Distortion Communication Sender Receiver Clarify, Restate, Summarize

  19. Main Communication Barriers • Distracted by physical environment • Pre-occupied • Pressed for time or impatient • Built in bias • Jargon, acronyms • Fearful of status • Articulation rate

  20. Main Communication Barriers • Multiple meaning of words • Too many people involved • Speaker’s charisma • Mind wandering • Gender • Accent • Emotional words

  21. InfoBlitz • Select a topic/chair • Give group time to think • Set time limit on how long each can talk • Gather ideas one by one until everyone passes--No discussion • Bring feedback and prioritize ideas

  22. Question and Answer What questions do you have for me?

More Related