Service Vs. Assistance Animals: What’s the Difference?

1. Service Vs. Assistance Animals: What’s the Difference? Live Webinar | Presented By: Jo Becker Date: September 24, 2019 | Time: 1 pm EST Apply "USA30" to get $30 off REGISTER NOW Housing providers everywhere are confused about the nuances of accommodating disability-related aid animals under the Fair Housing Act, starting with the important differences between service and assistance animals. We’ll dive into the nuances of accommodating disability-related assistance animals under the Fair Housing Act and demystify the differences between service animals, assistance animals, pets, and other critter classifications. We’ll talk about when and how requests may be made as well as the verification process and who can do the verifying. We’ll discuss what’s “reasonable” and legal reasons for denying along with common mistakes that could land you in legal jeopardy. Session Highlights Recognize the differences (and legal distinctions) between service animals, assistance animals, pets, and other critter classifications such as emotional support animals once and for all Review current assistance animal accommodatíon policies and practices for compliance Cráft policies and rules based on practical expectations for disability aid animals Respond to accommodatíon requests promptly and appropriately Appreciate how professionalism and customer service can be enhanced through safe, effective interactions with residents (and prospects!) and their animals. Session Agenda Definition of disability Trio of disability protections Fundamental principles of disability-related accommodatíon under the federal Fair Housing Act, including: Residents / prospects’ right to ask (how, when) Your obligation and your rights What’s “reasonable” and legal reasons for denying What you should know about the verification process Assistance animals as an accommodatíon: The differences between “pets,” “service animals,” “assistance animals,” “companion animals,” “emotional support animals,” etc. Again, what’s “reasonable” in terms of disability aid animals? Practical expectations for disability-related animals What’s okay vs. no-no’s regarding fees, deposits, animal rent, damage charges, etc. Learning Objectives In this session we’ll cover the ins and outs of reasonable accommodations as it relates to assistance animals including definitions, common misperceptions, frequent pitfalls, the verification process, what’s “reasonable,” and more! Apply “USA30” to get $30 off on your registration. REGISTER NOW If you prefer to order by phone, call +18004638122 or email at support@yourown60.com.