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Innovation around shared service models in the next 3 years

Innovation around shared service models in the next 3 years. John Rayner – THIS Friday 8 th June 2012. Plan for the session…. Information for Health - 1998. Shared Governance…. Shared risks Shared benefit Shared loss Shared benefit Economies of scale Better use of resources

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Innovation around shared service models in the next 3 years

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  1. Innovation around shared service models in the next 3 years John Rayner – THIS Friday 8th June 2012

  2. Plan for the session….

  3. Information for Health - 1998

  4. Shared Governance…. Shared risks Shared benefit Shared loss Shared benefit Economies of scale Better use of resources Benefits to the whole system

  5. What did sharing mean?

  6. Questions and concerns… • What am I paying for? • How much am I paying? • I am paying more than them? • They are getting more services than me! • How do I know that I am getting VFM? • Are you independent?

  7. The big question…. “If you take on more customers what happens to the level of service I receive and will I pay less”

  8. Changing the governance model…. • Individual relationships • Bespoke services • Contracts • Monitoring methods • Work management • Movement over time towards the income Vs activity level match

  9. So where did that get us? Know what your services cost Understand your metrics Meter usage Provide feedback Customer service reviews Quarterly contract reviews

  10. THIS – Vital Statistics…. • Continuous growth since our creation in 2002 • Client base in excess of 33,000 • 250+ members of staff • 20,000 devices on the COIN • Annual budget of £11m • Work with the large number of client organisations • Winner of the European excellence award in data protection 2006 • BSI Standards - 9001, 20,000 and 20,001 (2009) • MS Academy and Clinical Coding Academy host • National provider of Lab to Lab messaging systems • Host the National Health Informatics Benchmarking Club • National Service Desk accreditation

  11. Current customer base... • CHFT • NHS Kirklees • NHS Calderdale • NHS Wakefield • NHS Oldham • NHS Leeds • Mid Yorkshire Hospital Trust • Local Care Direct • National ESR team • National supplier of Lab to Lab messaging • NHS Information Centre • The Bridgewater Community Health Trust • NHS EofE CLINT • National Clinical Coding Services • NHS Yorkshire & The Humber • South West Yorkshire Partnership FT • WYAC • Overgate and Kirkwood Hospices • Y&TH Deanery • Pennine Acute Trust • Leeds teaching hospitals • Spectrum • National Leadership Academy • IMAS

  12. Current capabilities.. • Service desk 1st, 2nd and 3rd line support • Server and network infrastructure • Encryption Services • Information Governance • Records Management • Registration Authority • Clinical Training and Academy • Desk top training • Project Management • Change Management • Web Development • Software development • Clinical coding Primary care services • Data Quality • Corporate Information • Information management • Community information • Prescribing information • Programme Management • Project Management

  13. Strategic Vision…. To be the qualified provider of choice To do the ‘right thing’ well To be the best at customer service Safeguard the USP Increase income / reduce cost Form and function - clarity

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