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NYC Taxi and Limousine Commission

NYC Taxi and Limousine Commission. System Performance & Testing Sam Shady, PMP Systems Implementations Manager NYC Taxi &Limousine Commission. T-PEP Facts. T-PEP – Taxi Passenger Enhancement Program Integrated technologies in 13,000+ cabs Implemented 4 technologies: Text messaging

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NYC Taxi and Limousine Commission

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  1. NYC Taxi and Limousine Commission System Performance & Testing Sam Shady, PMP Systems Implementations Manager NYC Taxi &Limousine Commission IATR Annual ConferenceSeptember 12 - 16, 2009New York City

  2. T-PEP Facts • T-PEP – Taxi Passenger Enhancement Program • Integrated technologies in 13,000+ cabs • Implemented 4 technologies: • Text messaging • Credit/Debit card acceptance • Automated tripsheet data collection • Interactive passenger maps IATR Annual ConferenceSeptember 12 - 16, 2009New York City

  3. Service Level Agreement (SLA) • Contractual agreement between parties • All services must be measurable • Parameters should be clearly defined IATR Annual ConferenceSeptember 12 - 16, 2009New York City

  4. TLC Service Level Agreement (SLA) The TLC developed SLA’s for every measurable aspect of the T-PEP systems, such as: • Credit/Debit card processing • Text messaging • Network services • Vehicle location services • Database management system IATR Annual ConferenceSeptember 12 - 16, 2009New York City

  5. TLC Stage 1 Testing • 3 vehicles required by each vendor • Fully equipped demo vehicles • Vehicles were “not for hire” • Simulated taxi rides to all TLC mandated destinations. IATR Annual ConferenceSeptember 12 - 16, 2009New York City

  6. TLC Stage 1 Testing Tested General Functionality • Passenger Information Monitor (PIM) • User interface • Credit card payment process • Store Forward • Map • Driver’s Information Monitors (DIM) • Text messaging • Driver interface IATR Annual ConferenceSeptember 12 - 16, 2009New York City

  7. TLC Stage 2 Testing (Beta) • 50 cabs required by each vendor • Cabs operated in a “for hire” mode • Minimum of 45 days (Actual duration= 2.5-4 months) • Tested actual performance against contract/ SLA requirements =Matrix document IATR Annual ConferenceSeptember 12 - 16, 2009New York City

  8. TLC Stage 2 Testing (Beta) • In vehicle testing • Security • Safety • Reliability • Back-end testing • Accuracy of the tripsheet data collected • Web application testing IATR Annual ConferenceSeptember 12 - 16, 2009New York City

  9. Notice to Proceed • Testing concluded only when all contractual requirements were met • Vendors were issued a formal “Notice to Proceed” IATR Annual ConferenceSeptember 12 - 16, 2009New York City

  10. Phased Implementation • Staggered due to schedule complexity • Vehicle compliance dates based on individual inspection cycles

  11. In Summary • Strategic planning • Research, focus groups, passenger surveys, etc. • Dedicated resources • Time, staff, budget (PM/QA, Consultants) • Comprehensive contract • In Depth Testing IATR Annual ConferenceSeptember 12 - 16, 2009New York City

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