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NYC Taxi Limousine Commission Enforcement

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NYC Taxi Limousine Commission Enforcement

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    1. NYC Taxi & Limousine Commission Enforcement IATR – Toronto, Canada September 12, 2011

    2. 2 Overview Who We Are People Resources Safety & Emissions Field Enforcement Administrative Enforcement Training

    3. Who We Are: People Current Staffing 100 Enforcement Officers 5 Squads 165 Total Staff Future Staffing 200 Enforcement Officers 10 Squads 365 Total Staff

    4. Who We Are: Resources Facilities Woodside Base for field enforcement Inspection Station Tow Pound Use PD pound today Issuing Bid for new capacity Fleet 53 Vehicles Including 3 tow trucks

    5. Field Enforcement: Today Yellow Cabs Service Refusals For-Hire Vehicles “Poaching”/Illegal Street Hails Commuter Vans Illegal Operation

    6. Safety & Emissions

    7. Field Enforcement: Improvements Handhelds Increased productivity Added accuracy Tow Pound Added capacity Better tracking & response

    8. Administrative Enforcement Taxicab Passenger Enhancement Program (TPEP) Administrative Summonses TLC issued over 5,000 summons and settlements for violations including overcharges, failure to appropriately employ EZ Pass, operating a taxicab while suspended, and others Technology has changed how TLC prosecutes these infractions - causing the cost of information to fall and, in some instances, eliminating this cost altogether Customer Service/Lost Property TPEP has allowed the TLC to better locate passengers’ lost property In 2010, TPEP helped over 250 people find irreplaceable lost items left behind in cabs As part of the City’s “Apple Seed” project, TLC used an iPad to locate lost property outside of normal business hours

    9. Training

    10. Training

    11. Training

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