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Developing Library Services for International Students

Explore how SUNY Cortland's library collaborates with various departments to assess and cater to the needs of international students, addressing challenges and implementing effective services.

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Developing Library Services for International Students

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  1. Developing Library Services for International Students Maaike Oldemans Technical Services Librarian Liaison to History, International Studies & Modern Languages

  2. SUNY Cortland 1 of 64 SUNY Campuses • 3 Divisions • School of Arts & Sciences • School of Education • School of Professional Studies • 7200 Students • 6400 Undergraduate Students • 800 Graduate Students • 100 International Students

  3. Developing Services • Collaboration • Literature Review • Needs Assessment • Implementing Services

  4. Collaboration • International Studies Program • International Students Office • Teaching English as a Second Language Program

  5. Literature Review • Environmental Challenges • Unfamiliar with Academic Library • Cultural-Linguistic Challenges • Unfamiliar with Culture & Language • Affective Challenges • Anxiety

  6. Needs Assessment • Survey • Prior Library Experiences • Current Needs

  7. Implementing Services • Introduction @ Orientation Week • Formal Library Instruction • Information Literacy Instruction • Workshops • LibGuide • Library Terminology Guide

  8. References Curry, A., & Copeman, D. (2005). Reference Service to International Students: A Field Stimulation Research Study. Journal Of Academic Librarianship, 31(5), 409-420.  Ganster, L. (2011). Reaching Out to International Students: A Focus-Group Approach to Developing Web Resources and Services. College & Undergraduate Libraries, 18(4), 368-384.  Hughes, Hilary (2010). International students’ experiences of university libraries and librarians. Australian Academic & Research Libraries, 41(2), 77-89. Jackson, P.A. & Sullivan, P. (2011). International Students and Academic Libraries: initiatives for success. Chicago, Ill: Association for College and Research Libraries. Ying Chau, M. (2003). Helping Hands: Serving and Engaging International Students. Reference Librarian, 38(79/80), 383-393. 

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