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2004 Worldwide Survey of HP Customers

2004 Worldwide Survey of HP Customers. Country Report: Germany (please use this in conjunction with the worldwide report). Germany – Report Contents. Section 1: Survey Respondent Demographics Section 2: Relationship Trending Section 3: Trusted Partner and Customer Loyalty

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2004 Worldwide Survey of HP Customers

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  1. 2004 Worldwide Survey of HP Customers Country Report: Germany(please use this in conjunction with the worldwide report)

  2. Germany – Report Contents Section 1: Survey Respondent Demographics Section 2: Relationship Trending Section 3: Trusted Partner and Customer Loyalty Section 4: Total Customer Experience Section 5: HP Servers and Storage: Sales Section 6: HP Servers and Storage: Order Fulfillment Section 7: HP Servers and Storage: Hardware and Software Section 8: HP Servers and Storage: Support Section 9: PSG Products: Satisfaction Analysis Section 10: Competitive findings

  3. Demographics

  4. Company Size Germany(number of employees)

  5. Platform Usage(Germany) 502 Total Responses from Germany in 2004

  6. Business Types(Germany) 77% of HP worldwide Corporate accounts are represented in the survey (51% in 2003)

  7. Primary Job Function (Germany)

  8. Relationship with HP

  9. Overall Relationship with HP is “Good”

  10. Relationship Trend with HP (Germany)

  11. Trusted Partner

  12. Customers Who Have vs. Want HP as a Trusted Partner (Germany)

  13. Total Customer Experience

  14. TCE Attributes

  15. TCE Attributes(Germany)

  16. HP Servers and Storage Products

  17. Sales (HP Servers & Storage)

  18. Overall Sales Support Satisfaction (by Platform)

  19. Total Cost of Ownership(Germany)

  20. Order Fulfillment (HP Servers & Storage)

  21. Understand Quotations by Platform (Germany)

  22. Hardware/Software(HP Servers & Storage)

  23. Satisfaction with HP-UX Hardware/Administration

  24. Support(HP Servers & Storage)

  25. Satisfaction with HP Hardware/Software Support(Germany)

  26. Personal Systems(Desktops, Notebooks and Handhelds)

  27. Desktops/Workstations:Overall Customer Satisfaction

  28. Notebooks / Laptops / TabletPCs: Overall Customer Satisfaction

  29. Handheld/PDAs Satisfaction

  30. HP vs. Competition

  31. Vendor You Have the Most Experience With Other than HP (Germany) Other Other

  32. HP vs. Dell (Germany)

  33. HP vs. IBM (Germany)

  34. Competitive Analysis:Quality of Support

  35. 2004 Worldwide Survey of HP Customers For more information contact Interex Advocacy Operations Debbie Lawson-Kirkwood lawson@interex.org

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