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Building (and Measuring) Peak Performance

Building (and Measuring) Peak Performance. PatrickNJinks. PatrickNJinks. Patrick Jinks. President and CEO United Way of Lancaster County Lancaster, PA. Building (and Measuring) Peak Performance. PatrickNJinks. What do we do?. Building (and Measuring) Peak Performance. PatrickNJinks.

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Building (and Measuring) Peak Performance

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  1. Building (and Measuring) Peak Performance • PatrickNJinks

  2. PatrickNJinks

  3. Patrick Jinks • President and CEO • United Way of Lancaster County • Lancaster, PA • Building (and Measuring) Peak Performance • PatrickNJinks

  4. What do we do? Building (and Measuring) Peak Performance • PatrickNJinks

  5. What do we NEED to do what we do? Building (and Measuring) Peak Performance • PatrickNJinks

  6. 4 KEY PERFORMANCE METRICS Public Trust Supporters (Givers, Advocates, Volunteers) Revenue (& Resources Under Management) Impact Building (and Measuring) Peak Performance • PatrickNJinks

  7. What is this? • PatrickNJinks

  8. The Business Performance Overview • Performance Dashboard • Business Performance Index Profile • Community Impact Snapshot • General Resources Building (and Measuring) Peak Performance • PatrickNJinks

  9. Building (and Measuring) Peak Performance • PatrickNJinks

  10. Building (and Measuring) Peak Performance • PatrickNJinks

  11. PatrickNJinks

  12. Building (and Measuring) Peak Performance • PatrickNJinks

  13. Building (and Measuring) Peak Performance • PatrickNJinks

  14. Use in strategic planning • Set internal goals to move BPI indicators • Reach out to United Ways leading in key areas to learn more • Share what you know in strong areas with your colleagues • Use the Performance Dashboard to help shape your local scorecard/dashboard • Fill the Community Impact Practices Survey out as a team/engage your board • Consistent feedback that this is an enormously helpful conversation-starter and provides a more informed, accurate picture of performance • Start getting connected to UWW tools and resources Building (and Measuring) Peak Performance • PatrickNJinks

  15. Lancaster’s Action • Board reaffirmed commitment to community impact through organizational realignment • Focused on strategies to increase RUM • Focusing on population-level impact and framing strategies as product Building (and Measuring) Peak Performance • PatrickNJinks

  16. Online.unitedway.org/BPSA • Evolution of Standards of Excellence Self-Assessment • Combines Mobilization Assessment with governance piece Building (and Measuring) Peak Performance • PatrickNJinks

  17. 4 KEY PERFORMANCE METRICS Public Trust Supporters (Givers, Advocates, Volunteers) Revenue (& Resources Under Management) Impact Building (and Measuring) Peak Performance • PatrickNJinks

  18. United Way Worldwide Contacts: • For questions about performance and using the Overview as a tool, contact:kelli.kreps@unitedway.org • For technical questions about the data or surveys:jeff.elder@unitedway.org • For field leader assistance or additional presentations, feel free to contactpatrick.jinks@unitedway.org Building (and Measuring) Peak Performance • PatrickNJinks

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