1 / 18

Mandates

Mandates. Bob Boiko UW iSchool ischool.washington.edu Metatorial Services Inc. www.metatorial.com. What we will cover. What is a mandate? What are the deliverables? What does the plan look like?. What is a Mandate?. What’s a political mandate? Broad agreement on a project definition

silvio
Download Presentation

Mandates

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Mandates Bob Boiko UW iSchoolischool.washington.edu Metatorial Services Inc. www.metatorial.com

  2. What we will cover • What is a mandate? • What are the deliverables? • What does the plan look like?

  3. What is a Mandate? • What’s a political mandate? • Broad agreement on a project definition • Levels of agreement • Complete consensus • Weak consensus • Tacit agreement • Acquiescence • A contract or covenant • The firmest foundation possible and a clear head about the cracks in that foundation

  4. What’s the Point? A clear and agreed upon: • Statement or purpose • Empowerment to pursue that purpose • Boundary between what is and is not the project • Evaluation criteria • Ways to measure the evaluation criteria

  5. What’s a Sponsor A sponsor can: • Help provide a mandate • Truly offer support • Get you beyond your organization • Seriously hamper you A set of sponsors provide a mandate

  6. Sponsors vs. Stakeholder • A sponsor is a key stakeholder • A stakeholder has a stake, a sponsor has a say • A sponsor works on your behalf • You derive your legitimacy from a sponsor

  7. Where do you Find Sponsors? • Organizational executives • The classic sponsor types • Sway in the organization • Promote ideas they believe in • Can get budget • Key influencers • Opinion leaders • Respect and credibility • Key outsiders • From important audience segments • Speak for the audience • Have some specific influence on an audience • The person who initiated the project

  8. What Tools Do you Have? • Education • Yourself on the Org and your sponsors • Your organization • Data • The persuasive force of a readiness assessment • Survey • Research • Consensus building • One-on-one meetings • Group meetings • Vibes watching • Synthesis, analysis, and focus

  9. Using Data Management does not listen to people, it listens to data • Who has authority to speak? • Internal credibility • External credibility • Data provides external credibility • What does your readiness assessment say? • What semi-formal surveys can you create and quickly deploy? • What research can you find and present?

  10. What To Get Consensus On? • The Problem • What org goals does the initiative serve? • What exactly is our information management problem? • Who will the new system serve (audience)? • What is the information to be managed? • The Project • What is the project’s mandate • Where are we now? • Who is responsible for the solution? • Upon what criteria will success be judged? • What organizational standards must be obeyed?

  11. Synthesis, Analysis, and Focus Your competitive advantage over non info types is your ability to wield information • What issues are there? Document them • What issues are the same? Lump them • What issues are too complex? Split them • What issues are settled? Praise them • What issues bite? Defang them • What issues are minor and major? Flag them

  12. What are the Deliverables? • Sponsor profiles • Notes and minutes • Issues taxonomy • Mandate process • Mandate documentation

  13. Sponsor Profiles May be written or unwritten • What: • A table of sponsors and their information • A strategy • How to approach them • How you will serve them • How to relate them to other sponsors • How • Interviews • Asking around • Asking them to review your strategy

  14. Issues Taxonomy • What • MS Word outline • Capture, update, and resolution strategy • How • Document analysis • Meeting notes • Debate in all forums • Analysis, synthesis, and focus

  15. Mandate Process • What • Schedules • Venues • Attendance • Survey • Contingency plans • How • Lots of time to schedule and plan • Getting sponsors to help you drive attendance • Doing a lot of advance education and hoopla building • Gathering survey info early and analyzing it

  16. Mandate Documentation • What • Word Doc • Exec email • Poster, Web page or something else to keep it in people’s faces • Simple statement • Goals • Measurements • How • The final synthesis of the consensus process • Harvesting the meetings and discussions • Much review up the sponsor chain • Advice and feedback from other stakeholders

  17. The Plan • The team • Data gatherer • Scheduler • Facilitator • Note taker • Synthesizer/Politician • Resources • Rooms • Collaborative software • External staff • Survey software or paper

  18. Obstacles and Change • Obstacles • Inertia • Apathy • Ego • Entrenchment • Powerlessness • Change • How will you change based on these obstacles

More Related