Improving Data Quality in CCWIS: Addressing Multiple PIDs

1. CCWIS WebinarData Quality (Part 1): Multiple PIDsMay 22, 2019Comprehensive Child Welfare Information System Strengthening CONNECTIONS for caseworkers, children, and families • Call-In Details: • US Toll Free: 844-633-8697 • Local: 518-549-0500 • Access Code: 645 768 790

2. Panelists OCFS CCWIS Team: Sandra Carrk Meneek Jones Shawntell Mills-Sanchez Devo Olufunmilayo OCFS Child Welfare/SPPD: Jason DeSantis Vajeera Dorabawila Linda Gorthy Don Butler Lori Lehner Jennifer Redman John Clinton ITS CONNECTIONS: Megan Scullin Connie Fedorwich LDSS: Christopher Anderson (Erie) Jeanette Pratko (Broome) Voluntary Agency: Wanda Medina (Graham Windham) Melissa McMahon (GA Child and Family Services)

3. Agenda Multiple PIDs – Why does it matter? 2-Pronged Approach When and Where are Multiple PIDs created? How can we reduce creation of Multiple PIDs? How can we clean up the back log? Next Steps

4. Multiple PIDs – Why does it matter? #1 Health and Safety – A child could be at risk if CPS worker is not aware of all history SCR Checks - Individuals could gain employment when they shouldn’t (and vice versa) Workers do not have reliable historical info (all cases) Data Exchanges Federal Reporting, Casework Contacts CCWIS data quality requirement

5. 2-Pronged Approach 1 – Data clean up (back log) There is excellent data available in the Multiple PID reports in CONNECTIONS. Implementation staff can assist. 2 – Prevention going forward

6. When and Where are Multiple PIDs created? SCR Great majority of PIDs originate at the SCR Callers may not have complete or accurate name, DOB, address info Crucial Step: CPS Investigation CPS (or FAR) worker must update name, DOB, and address info Do Person Search at this stage to relate/merge PIDs as appropriate Confusion Preventive cases; people with multiple roles

7. How can we reduce creation of Multiple PIDs? Automation Messaging to staff/Policies Training Preserved staff time to work on unique PIDs (resolving Multiple PIDs, unmerging errors) What else?

8. How can we clean up the back log? Suggestion: Multiple PID Specialists who review statewide reports Suggestion: Training coupled with full-day workshop (work through actual Multiple PID reports) What else?

9. Next Steps If agreed to: Recruit/develop list of county Multiple PID Specialists Distribute statewide or regional reports – new process needed? Report modifications needed? Schedule training/technical assistance workshops What else?

10. ? ? Q & A ? ? ? ?

11. Ideas for future Webinar Topics Data Quality (Part 2) Consistent/uniform data collection is required. Discuss “work arounds,” supervisory approvals, alerts/to do’s, duplicate data entry, data quality measures Dashboard landing page What information do you want at your fingertips when you open the system? Stages with missing AFCARS info; list of placed youth; alerts? CONNECTIONS Functionality Review tentative build schedule How can the system better support work processes? Areas noted in local system surveys for potential inclusion in CONNECTIONS Mobility What functions would be most helpful in the field? Progress Notes Data Exchanges Predictive Analytics

12. Thank you! Next monthly CCWIS Webinar: June 26th 11am-12pm Let us know via email: If you have any other ideas around resolving Multiple PIDs If you’d like to be a panelist on the Data Quality Part 2 webinar Send topics, suggestions, or questions to: CCWISTeam@ocfs.ny.gov CCWIS Strengthening CONNECTIONS for caseworkers, children, and families