Phone Tips

1. Phone Tips Teresa Shibao& Paul DialJanuary 19, 2010

2. Monthly Phone Tips Respondents to the NETS survey said that they needed more information about the phone system Previous attempts at training sessions were not well attended Short, brief description of phone and voicemail system features that users can put to use right away.

3. Easy "Missed Call" dialing Have you ever wondered if there was an easy way to dial a number in your missed calls directory without having to enter all of the digits? Well it is easy as pressing the 'Edit Dial' soft key when you are on the record of the call you wish to return. If it is a local call, simply enter a 9 then pick up the handset or press 'Dial' to use the speakerphone. If it is a long distance call, press 'Edit Dial' and 91 then 'Dial', you will still be prompted for your account key or employee ID.

4. Quickly Send a Ringing Call to Voicemail iDivert is a phone feature that redirects a ringing call directly to the voice messaging system. For example, a coworker has stepped into your office and you are discussing an important matter when your phone begins ringing. The soft keys that display on your phone are 'Answer' and 'iDivert'. You decide that you need to finish your conversation with your coworker, and will return the call later, so you would like the call to go to voicemail. You can either wait for it to ring 4 times allowing it to roll to voicemail, or you can press the 'iDivert' key and send the call to voicemail immediately.

5. Interactive Dialing Did you know that it is easier to place calls with the handset down? By entering the telephone number that you would like to call before picking up the handset, it is easier to edit any mis-entered digits. This also helps reduce the number of unintended emergency (911) calls. Simply dial the telephone number, and verify that it is correct on the display. If a digit is incorrect, you can correct the digit using the '<<' soft key. Then pick up the handset or press 'Dial' to use the speakerphone. If you are dialing a long distance number you can enter the telephone number, press 'Dial', enter your account key or employee ID at the prompt, and lift the handset (if you prefer using one) when your party answers.

6. Manage your phone via the web Have you ever wished for a way to forward phone calls while you are out of the office or manage other aspects of your phone? We have a web page for this purpose at: https://phones.ucar.edu/ccmuser/After you log in, select the 'User Options' tab. - Click on the User Settings option to change your password or PIN (used with some service or features) - Click on the Device option to change settings on your phone(s), add services (ex:UCAR weather), setup Speed Dials, and to apply forwarding for your line.

7. Speed Dialing Too complex to provide the necessary information in the space provided by Today@UCAR. Will be provided as a link to a web page http://www.cisl.ucar.edu/nets/projects/voip/documentation/users/phone-tips-speed.html

8. The Voicemail web page Now that you are accustomed to managing some of your phone functions via the web, how about managing some of your Voicemail functions too? https://vmail.ucar.edu/ciscopca/home.do This web page provides access to review and record your name or greetings, create message notifications, and to edit your message playback options. Your playback options include; - the order that your messages play (newest > oldest) - the speed of playback for all messages (also available while listening to a message by pressing 6 for faster, 4 for slower) - volume for all messages (also available while listening to a message by pressing 5) - announcements included with message playback (time, date, caller, etc.)

9. Voicemail Web page (continued) Greeting options include recording, activating and setting your vacation end date/time for example. The recording option is available by using your phone (the system will call you) or your computer and is selected by the drop down box in the media player. Message notifications can be a call to your cell or an email (sms text is not available at this time). You can receive one or multiple notifications for each call and they can be delivered based on a schedule (so you don't receive calls during the night), and can be for urgent or regular priority messages.

10. Future Phone Tips Transferring a caller to another extension Conference calling Transferring a caller directly to another persons voicemail Why doesn’t my phone have a “busy” greeting? The phone screen timeout Adding a service to your phone Others?