Improving services for victims

1. Improving services for victims WHO NGO Meeting Brussels 7-8 may 2009

2. Definition: victim • Injured, related of killed and injured • Friends, colleges, even neighbours…….. • policemen, rescue people and hospital employees • Is a road user who caused a crash ( by dangerous driving and/or disobeying the law also a « road traffic victim »??? AVR Improving services mai 09

3. Which approach ? • …..for an association to improve the services for victims AVR Improving services mai 09

4. Is a Mix of volunteers ……and professionals….to recommend AVR Improving services mai 09

5. An organisation ofvictimsshowing solidarity for victims AVR Improving services mai 09

6. …………….and professionals • Social team ( psy, almoner « assistante sociale » social worker, …………freelance ) • Have to be payed ………….. • and supervised • by whom ? AVR Improving services mai 09

7. Financial ressources • Only possible with a longtime guarantee through conventionwith government • Ex.:AVR 2/3 of budget through convention with Minister of Family ( from year 2000 up ) AVR Improving services mai 09

8. Adapted accessible rooms AVR Improving services mai 09

9. But a good set up of a help center for victims is of no use if it is not known • PR • Marketing ( Internet,flyers, posters, « business » cards for police and rescue people, posters in hospitals and medical cabinets… ) • Corporate idendity, Logo, Coalitions • Presence in Media ( TV ) • Road Danger Reduction Activities ( help making association known ) AVR Improving services mai 09

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11. HELPWHERE;WHEN;WHAT……WHY • Those who need help should know instantly where to get it and that it is serious • Juridical; medecinal, administrative and practical immediate • And MORAL ( PSY ) longtime • HOT: Statut for victims 6.5.09. house of deputies AVR Improving services mai 09

12. Some statistics AVR Improving services mai 09

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14. . Les prises en charge par l’équipe de l’AVR : Le Centre d’assistance et de conseil de l’AVR a assisté 121 victimes de la route ou membres de leur entourage, dont 53 hommes et 68 femmes en 2007. Pour 71 de ces victimes, il s’agit d’un premier contact avec l’AVR. AVR Improving services mai 09

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16. Advantages Center for assistance and help:can be reached at any time • Professionals know better and are still learning how to approach • No financial problems ( even able to help poor victims by the membership fees and donations ) • For victims it is sometimes very hard • They prefer spending energy on « road danger reduction » AVR Improving services mai 09

17. Some: Disadvantages • Administrative charge ( contracts, work laws, control ) • Have to show accounts to controllers of government • ( but this is no real problem in fact, have nothing to hide) • Sometimes victims prefer instantly speaking to other victims instead to « professionals » ( psy….. ) • Get less donations as people prefer helping those associations who get no governemental support • Trough the convention with the Minstry we have also to help  victims who are « guilty » • IS THIS A REAL PROBLEM ? AVR Improving services mai 09

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20. THANK YOU AVR Improving services mai 09