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Emotional Intelligence

Emotional Intelligence. What is it and how can it make my job less stressful? Corey D. Smith, PsyD Maine Dartmouth Family Medicine Residency. Disclosures . Nothing to declare No conflicts of interest. Burnout. Emotional exhaustion Depersonalization Reduced personal accomplishment.

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Emotional Intelligence

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  1. Emotional Intelligence What is it and how can it make my job less stressful? Corey D. Smith, PsyD Maine Dartmouth Family Medicine Residency

  2. Disclosures • Nothing to declare • No conflicts of interest

  3. Burnout • Emotional exhaustion • Depersonalization • Reduced personal accomplishment

  4. Burnout and the Pharmacist • Pharmacists • Community vs. other settings • 2016 Pharmacist Salary Survey • A day in the life… • Burnout vs. Depression? • Teachers are not immune!

  5. Measurement • Maslach Burnout Inventory • Oldenburg Inventory • Physician work-life Study – single question • Mini Z • Copenhagen Burnout Inventory

  6. Emotional Intelligence “… the ability to perceive accurately, appraise and express emotion; the ability to access and/or generate feelings when they facilitate thought; the ability to understand emotion and emotional knowledge; and the ability to regulate emotions to promote emotional and intellectual growth.” Mayer and Salovey (1997; p. 10)

  7. Emotional Intelligence • Model types • Ability • Emotional perception • Use of emotion • Understanding emotions • Managing emotions • Mixed • Self Awareness • Self Regulation • Social Skills • Empathy • Motivation • Trait • Personality • Self perceptions of abilities

  8. Measurement • Performance vs. Self report • Schutte Self-Report Emotional Intelligence Test (SSEIT) • Emotional Quotient Inventory 2.0 (EQ-I 2.0) • Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)

  9. Correlates with EI (Mayer 2008) • Improved social interactions • Perceptions of others • Improved relationships • Academic achievement • Better negotiators • Improved occupational social skills • Wellness • Self Compassion

  10. What’s the connection? • Significant negative correlation between EI and personal accomplishment (Nastasa and Farcas 2015) • EI coaching had no observable benefit on job satisfaction during organizational change (Seymour, et.al. 2017) • Statement calling for the inclusion of EI curricula in Pharmacy education to promote CAPE outcomes (Nelson, et.al. 2015)

  11. What now? Skill building! • Self-awareness – Jon Kabot Zinn, ThichNhatHanh, Shauna Shapiro • Self-regulation – Coping skills • Social Skills – Dale Carnegie, etc. • Empathy – Perspective taking, MI training, reflections practice • Motivation – Check yourself! • Polnariev

  12. References • El-Ibiary, S. Y., Yam, L., & Lee, K. C. (2017). Assessment of Burnout and Associated Risk Factors Among Pharmacy Practice Faculty in the United States. American Journal of Pharmaceutical Education, 81(4), 75. http://doi.org/10.5688/ajpe81475 • Freudenberger, H. J. (1974). Staff Burn-Out. Journal of Social Issues,30(1), 159-165. doi:10.1111/j.1540-4560.1974.tb00706.x • F., W.Chen, M., G., P., Busum, V., R., K., F., . . . M. (2013, October 09). Quality of Patient Care Drives Physician Satisfaction; Doctors Have Concerns About Electronic Health Records. Retrieved from https://www.rand.org/pubs/research_reports/RR439.html • Gebhart F. (2016). Pharmacy salary survey. http://drugtopics.modernmedicine.com/drug-topics/news/pharmacy-salary-survey-2016?page=0,1 • The Maslach Burnout Inventory Manual - ResearchGate. (n.d.). Retrieved from https://www.researchgate.net/publication/277816643_The_Maslach_Burnout_Inventory_Manual • Mayer, J. D (2008). "Human Abilities: Emotional Intelligence". Annual Review of Psychology. 59: 507–536. • Mayer J. D., Salovey P. (1997). “What is emotional intelligence?,” in Emotional Development and Emotional Intelligence: Implications for Educators, edsSalovey P., Sluyter D., editors. (New York, NY: Basic Books; ), 3–31. • Mott, D. A., Doucette, W. R., Gaither, C. A., Pedersen, C. A., & Schommer, J. C. (2004). Pharmacists’ Attitudes Toward Worklife: Results From a National Survey of Pharmacists. Journal of the American Pharmacists Association,44(3), 326-336. doi:10.1331/154434504323063968 • Năstasă, L., & Fărcaş, A. D. (2015). The Effect of Emotional Intelligence on Burnout in Healthcare Professionals. Procedia - Social and Behavioral Sciences,187, 78-82. doi:10.1016/j.sbspro.2015.03.015 • Nelson, M. H., Fierke, K. K., Sucher, B. J., & Janke, K. K. (2015). Including Emotional Intelligence in Pharmacy Curricula to Help Achieve CAPE Outcomes. American Journal of Pharmaceutical Education,79(4), 48. doi:10.5688/ajpe79448 • Polnariev, A., PharmD, MS. (2015). How EQ Can Elevate Pharmacy IQ. Retrieved from https://www.pharmacytimes.com/contributor/alan-polnariev-pharmd-ms-cgp/2015/07/how-eq-can-elevate-pharmacy-iqPolnariev, A., PharmD, MS. (2015). How EQ Can Elevate Pharmacy IQ. Retrieved from https://www.pharmacytimes.com/contributor/alan-polnariev-pharmd-ms-cgp/2015/07/how-eq-can-elevate-pharmacy-iq • Seymour, N., Jansen, S., Feng, L., Ayres, S., Austin, Z., Seabrook, J. A., & Jones, P. M. (2017). Impact of emotional intelligence coaching on job satisfaction of pharmacists during organizational changes. Journal of Hospital Administration,6(4), 39. doi:10.5430/jha.v6n4p39

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