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Electronic Outage Proof of Concept

Electronic Outage Proof of Concept. RMS Vote for Approval August 29, 2002. History. Commission-approved Terms & Conditions for Retail Delivery Service grants CRs the ability to take outage reports directly from customers requires electronic submission of outage information to the TDSP

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Electronic Outage Proof of Concept

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  1. Electronic Outage Proof of Concept RMS Vote for Approval August 29, 2002

  2. History • Commission-approved Terms & Conditions for Retail Delivery Service • grants CRs the ability to take outage reports directly from customers • requires electronic submission of outage information to the TDSP • Concerns surfaced regarding the use of the EDI 148 standard • Proof of Concept development was authorized by RMS on October 25, 2001 as an alternative to the 148 • Wires Working Group advocated this technology and actively participated in proof of concept activities • Monthly updates were provided to RMS through exploder list and participation in meetings • Multiple market participant meetings were held throughout development • TTPT endorsed the technology based on their pre-defined “factors of success” on July 31, 2002

  3. Success Criteria • The Proof of Concept implementation results in a near real time solution that mimics the Integrated Utility’s current process, allowing the Retail Customer a seamless method of reporting outages through their Competitive Retailer. • CR Call Center performance statistics for outage reporting has measured favorably when compared to historical Integrated Utility’s Call Center performance statistics. • Average transaction speed has been documented, and a goal of 30 seconds or less, gateway to gateway, has been consistently met. • Documentation has been provided to Market Participants, including: • Lessons learned • Approximate development time • Test plans • Contingency plans • Performance statistics • Any background information utilized for the development of the Proof of Concept

  4. Technology Proven CR Customer Information System TDSP Outage Management System Outage Report Customer Call MQ Series Response/Status • Large volume tests conducted • Over 20,000 transactions processed per hour • Average of 6 seconds per transaction

  5. Motion 1 Permanently suspend the EDI 148 transaction and approve MQ technology model as the Market Standard for Electronic Outage Notification for those Competitive Retailers who chose Option 1 Telecommunication connection to the TDSP will be the financial responsibility of the CR Motion 2 TDSPs would not be required to develop the Option 1 Outage Notification functionality until or before an Option 1 CR has an active customer base in that TDSP’s service territory. The TDSP and CR will mutually agree to an implementation timeline (estimated at 6-8 months, based on the Proof of Concept development). Recommendations for RMS Approval

  6. If Approved, Recommended Next Steps • Form sub-committees to revise, create, and publish documents needed for development and implementation of this application • Sub-committees to complete review and documentation by November, 2002. These documents include: • Protocols • Terms & Conditions • Customer Protection • Operating Guide • Texas SET implementation guide • Test Plans in conjunction with the Texas Test Plan Team • Contingency Plan and standardized form(s) for use during down time • Present completion report, indicating all necessary documentation for Market Participants ready to be published, at November, 2002, RMS meeting • Publish documents to Web, December, 2002

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