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Intercultural Competences

Intercultural Competences. How to behave in an international environment Jan Bollen / j.w.bollen@saxion.nl. Agenda. Competences, 3 levels Stereotypes Good wrong ? Gestures Onion model The cultural iceberg See 20% Judge 80%, useful skills Hofstede cultural dimensions Conclusion.

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Intercultural Competences

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  1. Intercultural Competences How to behave in an international environment Jan Bollen / j.w.bollen@saxion.nl

  2. Agenda • Competences, 3 levels • Stereotypes • Good wrong ? • Gestures • Onion model • The cultural iceberg • See 20% Judge 80%, useful skills • Hofstede cultural dimensions • Conclusion

  3. Intercultural competence is … … having the knowledge, skills, behaviour and attitudes to communicate effectively with cultures other than your own

  4. 3 levels Mind, Skills and Heart A Mind set Knowledge A Skill set Abilities A Heart set Attitudes

  5. Stereotypes

  6. Left Right, what is good6 / 9 what is real

  7. Gestures 1

  8. Gestures 2

  9. Opening a meeting

  10. Onion model, peel off

  11. Dress Food Language Behaviour Attitudes Implicit assumptions Values Mindsets The Cultural iceberg

  12. The Cultural iceberg

  13. See 20 %Judge 80 % Example: Curacao road What you see is a bad road 1 Liter Petrol € 1,00 (€ 1,70 NL) Average salary 0,5 ( 1,0 NL) Conclusion ???

  14. Earring At what age do girls get earring wholes in their ear? Age: Year / Week / Day 2 reasons Proud to have a GIRL Pain (less)

  15. Useful skills

  16. Hofstede Cultural dimensions

  17. Power distance index The Power Distance Index (PDI) is the cultural dimension who looks at how much a culture does or does not value hierarchical relationships and respect for authority

  18. Power distance

  19. Power distance

  20. Individualism Individualism is the cultural dimension who looks at how much a culture respects the rights of the individual versus those of the group (whether family or company).

  21. Individualism

  22. Individualism

  23. Individualism - Collectivism

  24. Individualism - Collectivismand Power distance

  25. Masculinity Masculinity is the intercultural dimensions who looks at the degree of Masculine Feminine aggressive responsive hard / rough soft / gentle sequential spatial one task multi tasking hide emotions show emotions not talkative very talkative result process forceful loyal competitive co-operation dominant follower materialistic relationship left brain right brain

  26. Masculinity

  27. Masculinity

  28. Uncertainty Avoidance Uncertainty avoidance is the cultural dimension what measures culture's preference for strict laws and regulations over double meaning and risk.

  29. Uncertainty Avoidance

  30. Uncertainty Avoidance

  31. Long term orientation Long-term versus short terms orientation cultural dimension deals with time horizon differences between societies. long-term orientation societies focus on the future, they follow cultural trends. short-term orientation, focus on  immediate gratification and are money-orientated

  32. Long term orientation

  33. India Spain UK

  34. Conclusions and Thank YOU

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