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Human Factors

Human Factors. Triple the Value of Staff. Guidelines Assessments Resources Action Planning. Right People Right Focus Right Values Right Culture. Expected Results. Powerful, coordinated teamwork Everyone contributes to sales Everyone solves problems well

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Human Factors

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  1. Human Factors Triple the Value of Staff

  2. Guidelines • Assessments • Resources • Action Planning

  3. Right People • Right Focus • Right Values • Right Culture

  4. Expected Results • Powerful, coordinated teamwork • Everyone contributes to sales • Everyone solves problems well • Staff deeply engaged and retained • Customers deeply engaged and retained • New sales, PT sales and Retention improved • Dramatic Difference from Competitors

  5. Human Factor KPIs • # of FTEs replaced in average year? Cost = • Value of one more sales per week = • Value of one less member loss per week =

  6. Revenue per FTE • FTE = 40 hours of work per week for a year • 1 Full time , 40 hour a week person – 1FTE/year

  7. Human Factor Resources at www.REXRoundtables.com Human Factors -Human Factors in Three Books http://www.youtube.com/watch?v=MMvbIijbQmg - Zappos -Pink -Drive Assessment  -Deep Dive (may be the same as PINK! -Four Obsessions 1-Assessing your Mgt Team Management Team Five Dysfunctions of a Team: http://www.youtube.com/watch?v=UtB6D9tIjl8 2-Clarity Discipline Two3-4 Discipline 3 and 4

  8. Why: Lencioni’s Obsession with Clarity -Start With Why –Simon Sinek You Tube: http://www.youtube.com/watch?v=u4ZoJKF_VuA -Visioning -Upcoming Events: Vision Workshop

  9. Examples of Real Companies Using Human Factors - Firms of Endearment (your should have this as a book review) -Third Annual… - Pitchers -Small Giants (your should have this as a book review) -Peak Conley -Maslow

  10. Changing Your Organizational Culture • -Safe Space • -Solving Problems • -Open Book • Resources • -Reading List • Exploring Your Self AND Meaning in Your Life • -Measuring Your Life • -Mintzberg

  11. The Foundation Is Hiring Right

  12. Fundamental Five • Hard work • Integrity • Responsibility • Team Player • Caring

  13. 27 Values Assessment Our Values Candidates Values Supportive Evidence for each value • ---- • ---- • ----- • ----- • ---- For more visit www.RexMeeting.com

  14. 6 Build A Compelling Case • Why change jobs? • Challenges • Growth Opportunities • Our Culture • Our Vision/mission and your role in it • Our team and your involvement For more visit www.RexMeeting.com

  15. Hiring Right in Seven Steps • Prepare • Define Success • Recruit • Assess • Select • Launch • Retain This will take you 18 to 36 months to install. It will move your club from average to GREAT. It will reduce the time and frustrations of managing average staff. For more visit www.RexMeeting.com

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