11 Questions You Should Ask When Hiring a Cleaning Service

1. 11 Questions You Should Ask When Hiring a Cleaning Service

3. Who is in your home is generally the most important question that consumers have. Official checks and verifications are how professional companies can ensure you have trustworthy people in your home.

4. This question is about who is in control of your job. If a company hires employees they are legally allowed to train, insure, pay payroll taxes and provide care and control over the job. If they hire sub- contractors, it is the sub-contractor themselves who must provide the insurance, they should not receive training from the company, and they are really independent business owners. If a company hires sub-contractors then you should ask a lot more questions about liability, insurance, qualifications and payroll taxes.

5. Customer satisfaction with a cleaning service is about understanding and meeting customer expectations, communication, and a complete understanding of the customer’s needs. Learning ahead of time where things could go array can help avoid misunderstandings in your home service.

6. Everyone loves having their house cleaned from corner to corner, but that may not always be in your budget. Find out what the cleaning company can do with your budget. You are busy, and you don’t have time to wait around for umpteen changes in time from your cleaning company. Ask your cleaning company how they measure their reliability, and do they have a good track record.

7. It does not take much expertise to run a broom across the floor, but to maintain a home in tip top shape you are going to need occasionally to handle the odd stain on your carpet, in your grout or on your granite, etc.

8. True experts spend time and resources staying up on the most effective procedures, standards and technology for an efficient cleaning. Green cleaning, microfiber, traditional products, commercial grade… learn what your company plans to use.

9. Green cleaning, microfiber, traditional products, commercial grade… learn what your company plans to use. Not only ask the company if they guarantee their work, but how they do it. Is there a lot of red tape? Do people need to redeem the guarantee often?

10. Is the company available to do a detail of the interior and exterior surfaces of the kitchen? How about hands and knees polishing of your dining room and dining room furniture? How about giving a good clean to your RV or boat? It is important to know that your cleaning company is available for all of your needs.

11. I know you are busy and may be considering skipping this step, but an in-home estimate is your opportunity to really see who will project managing your service. See whether they seem experienced, flexible, good communication, a good leader and someone you can work with for a long term relationship. No matter how frequently you are using a cleaning service, the process of finding and vetting a good service takes time, and you would rather only do it once.

12. Contact ServiceMaster Restore on 316-413-5750 or Visit us at smbybest.com & let us get to work making things right again.