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VoIP predictive dialers provide ultimate business solutions to augment the productivity of your business. The reason behind the effectiveness of VoIP predictive dialers is the technology supporting it i.e., VoIP technology.
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Predictive Dialer System VoIP predictive dialers provide ultimate business solutions to augment the productivity of your business. The reason behind the effectiveness of VoIP predictive dialers is the technology supporting it i.e., VoIP technology. This technology help dialers in handling all types of call flows whether inbound or outbound and further guarantees proper running of your business's day-to-day functions and activities.
Then Came Predictive Dialer However, since then predictive dialers have become the state-of-the-art in automatic dialing. These revolutionary new products or services, most often used by the telemarketing industry, dramatically improve call center efficiency and profits by analyzing call statistics and predicting when the next agent will be available and when a call is likely to be answered by a real person. They do this by analyzing how fast the sales agents close a call and how many calls for a given geographic area are actually answered (and how quickly) by a real person. The predictive dialer predicts when the next call center agent will be available and dials multiple phone numbers to try to have a customer on the line "just in time" for the agent to take the call... thus, dramatically reducing wasted time by the agent and closing more sales.
Typical Call Statistics For a typical calling list, 25-35% of the numbers called on average will result in someone actually answering the phone. On average, 10% will be answered by voicemail/answering machines, fax machines, or modems; 5% will be busy; and 40-60% will not be answered at all. Thus, if done manually, call center agents will waste approximately 80% of their time, and therefore spending about 20% of their time actually selling.
More Predictive Dialer Application Predictive dialers can also be used for many other call center applications. For example, a predictive dialer can provide "welcome calls" to new customers, provide customer service call backs when someone is available to address a question or issue, remind and confirm appointments, bill collection, delivery notifications, employee communications or distribution, fund raising, automated voice messaging to the elderly, and as an auto dialer for any many other kinds of large volume calling such as distributing personal messages en masse (e.g., campaigning).
Predictive dialing systems can even automate the process of updating customer records, submitting sales orders, send customized emails and faxes, etc. Some systems can also be used to handle incoming calls for applications such as Inbound Messaging Center, urgent notifications (where the customer can leave a message of his issue, and you will be notified immediately), or your company's voicemail system.
