1 / 25

Introduction to The Spiceworks IT Desktop November 2011

Introduction to The Spiceworks IT Desktop November 2011. Presentation Agenda. PowerPoint Slides (Boring! Death by PowerPoint…) Live Demo (Yay!) Mobile App Demo (Hell Yeah!) Q&A (Is he sure he wants to do that?). 2. 2. About Me….

snana
Download Presentation

Introduction to The Spiceworks IT Desktop November 2011

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Introduction to The Spiceworks IT DesktopNovember 2011

  2. Presentation Agenda • PowerPoint Slides (Boring! Death by PowerPoint…) • Live Demo (Yay!) • Mobile App Demo (Hell Yeah!) • Q&A (Is he sure he wants to do that?) 2 2

  3. About Me… • IT Specialist at Visiting Nurse & Hospice Home – Community Based, non-profit hospice and homecare agency • Working in IT for about 5 years • CompTIA A+, Network+ certified. Working on CCNA cert • AAS in Engineering and Journeyman IBEW (Union) licensed electrician • Support just over 100 end users, about 50% mobile • Environment: HP servers (2 physical, 14 virtual), Cisco firewall and WLAN controller/WAPs, HP ProCurve switches

  4. Why did I choose Spiceworks? • Was looking for: • Free and/or Open Source Inventory Management • Help Desk would be nice • Non-hosted (because of HIPAA and security) • Preferably automated inventory (at least initially) • Tried the rest- found Spiceworks • Free, non-hosted, lots of features • No obvious catches (except ads, but easy to tune out) • Honestly- sounded “too good to be true” • No risk in trying • 1+ million users & big name vendors worldwide couldn’t be wrong! • 3 Things That Sell Spiceworks: Inventory, Help Desk, Community 4

  5. IT Management is Complicated! “Is my network changing?” “Is it all working?” “Where can I find answers?” “How do I keep track of everything?” “What do I have?” “How much am I purchasing?” “What’s happening now?”

  6. Spiceworks is for SMB IT Pros “Is Spiceworks for Me?” Spiceworks is designed for… • IT Pros who have admin rights on their network • Organizations with less than 1000 devices on their network. It will work with more, it just won’t be as fast. • Running on a PC. It discovers Windows, OS X, Linux and Unix but you need to run it from a PC on your network.

  7. Spiceworks System Requirements “What do I need for Spiceworks to work?” System Requirements Windows XP SP2+/Vista/7 or Windows Server 2003 SP1+/Server 2008 1.5GHz Pentium 4 Processor 1.0 GB RAM Browser Requirements Firefox 3.5+, Google Chrome, Internet Explorer 7.0+ (not 9.0 yet), Safari

  8. Scanning with Spiceworks “What can I scan with Spiceworks?” • Windows Operating Systems • Linux & Unix via SSH • MAC via SSH • Exchange 2003 (2007/2010 with an additional script) • Network devices via SNMP • ESX/vSphere • Cloud Services (Rackspace)

  9. Spiceworks at a Glance • Active Directory integration • Supports remote sites/collectors • Canned and SQL based reporting • Accessible via web browser • Network discovery & alerting • Help desk ticketing • Purchasing & quote management • ODBC compliant database (SQLite3) • Powerful community

  10. Inventory Your Network Assets “What do I have?” Agent-less Inventory of Network Assets • Automatically discover hardware & software • Gather technical data about those assets • Create custom attributes • Inventory non-network devices such as PDAs

  11. Document your network “Is my network changing?” Network configuration history • Backup and restore network device configurations • Detect changes • View interface statistics and attached devices • View and manipulate your network map

  12. Report on Important IT Info Customizable Reports “Is it all working?” • See software installations, disk usage, trouble tickets & more • Easily create custom reports • Export reports in CSV, PDF and Excel format • Exchange report templates with other Spiceworks users

  13. Monitor & Receive Alerts About Your Network Network Monitors & Alerts “Is it all working?” • Monitor disk space, software installations, printer ink levels, anti-virus updates & more • Create alerts to detect events and prevent issues • See & set up alerts for Microsoft events across your environment • Monitor the health of your Exchange server

  14. Monitor & Receive Alerts About Your Network (cont.) “What’s happening now?” Activities • Get an email when unwanted software is installed • View timelines of activities on devices and tickets • Monitor UPS status and how they affect connected devices

  15. Run an Easy-to-Use Help Desk “How do I keep track of everything?” Help Desk and Ticket Submission • Allow clients to submit tickets with attachments via email or web portal • Create tickets in one click for devices that need attention • Assign tickets across your IT team, manage projects and view progress • Support as many users you want with as many concurrent admins as you need

  16. Keep track of your IT Purchases “How much am I purchasing?” Track your IT purchases • List all your IT purchases through one interface • Request quotes from multiple vendors (predefined or manually entered) • Link purchases to tickets • Get reviews of hardware without leaving Spiceworks • Order printer supplies “in-app”

  17. Create a user portal/Intranet “How do I keep track of everything?” Create a customized portal • Update clients with important ticket details or company information • Logon with email address or Active Directory credentials • Use company logos, colors, etc. • Create tabs with additional information • Create drop-down categories for ticket submission

  18. Connect With Other IT Pros “Where can I find answers?” Global Community of IT Pros • Ask IT questions and share answers • Join groups of IT pros based on interest, geography, expertise and more • See recommendations & ratings on IT products & services from other IT pros • Follow vendors, then discuss topics via their dedicated page • Get tips and support on getting the most out of Spiceworks • Review submitted How-tos

  19. Extending Spiceworks • Install plugins, deploy scripts, shared reports, language packs and more; all authored by Spiceworks partners and community members • Customize your dashboard view or create new views altogether with custom widgets that support RSS feeds, iFrame, charts, custom add-ons, etc. • Integrate existing monitoring or alert systems with Spiceworks via ‘External Alerts’ • Create custom email templates for your end-users to brand your help desk • Use custom attributes to track additional data about your assets

  20. Going Mobile

  21. IT Pros Across The World Use Spiceworks … To Simplify Their Job.

  22. IT Nerds Pros Across The World Use Spiceworks … To Simplify Their Job.

  23. IT’s Free. Really Free! No Gimmicks. No Catches. Here’s How Spiceworks Keeps IT Free.

  24. Can’t Have or Don’t Want Ads? Have Spiceworks Your Way Replace the Ads and add your logo for $45 a month with Spiceworks MyWay.

  25. Download & Install Spiceworks… In 5 Minutes “Where can I get Spiceworks?” • Go to www.spiceworks.com • Click “Free Download” • Enjoy IT Freedom in less than 5 minutes! www.spiceworks.com

More Related