NetHope & IT Strategy – Latest Thinking April 9, 2010

1. NetHope & IT Strategy – Latest Thinking April 9, 2010

2. NGO IT Strategy: Moving the Agenda Up the Pyramid Get in Competitive or Leading BENEFICIARY “Differentiating” Beneficiary & Field Facing PROGRAM “Improving Program Delivery” Increasing Impact for Beneficiaries OPERATIONAL “Helping the Organization Run” Efficient Donor & HQ Facing FOUNDATIONAL “Keeping the Lights On” Get out

3. Who is the Audience? The Power of Collaboration

4. NetHope is Moving in the Right Direction NetHope is addressing the bottom and top of the strategy pyramid Prime Members Domain (e.g. development programs) New NetHope growth area (e.g. ICT4D) 1 NetHope began in quadrant 1, for example providing connectivity to members Beneficiaries 3 2 Primary growth area for NetHope leveraging strength in quadrant 1 2 Customer New NetHope Domain (e.g. Shared Services) Primary NetHope Domain (e.g. Phase II VSATs) 3 NetHope’s supports and enables through technology but does not provide programs to the beneficiary since this is the members’ role Members 4 1 4 Secondary growth area for NetHope Horizontal(e.g. tools & platforms) Vertical (e.g. program sectors) Strategic Thrust

5. NetHope Addresses Five Critical Needs Connectivity • Rationale: Minimal communications available in remote parts of the world with limited (or no) infrastructure • Rationale: Faster, better coordinated response by agencies and NGOs to man-made and natural disasters • Rationale: Lack of ICT training and skills is the number one obstacle to effectiveness in the field • Rationale: Leverage applied to common operational problems will help close the “Humanitarian Productivity Gap” • Rationale: Creativity is required to deliver effective, practical ICT solutions for healthcare, education, agriculture, conservation and financial programs Emergency Response Field Capacity Building Shared Services Innovation for Development The Power of Collaboration

6. The Problem: NGOs invest a fifth+ of corp. IT 5x 18x 4x The Power of Collaboration

7. Closing the Productivity Gap: A New Calculus A back of the envelop calculation for taking a $5M IT department in a $200M NGO to $23M Charity Factor Collaboration Factor 56% Gap Remains

8. Leveling the NGO - Corp IT Playing Field The Power of Collaboration

9. We need to bring together more of the resources Universities Corporations Social Impact Funders NGOs Governments The Power of Collaboration

10. And We Need a Paradigm Shift • We can’t close the 56% gap without doing IT in a radically different way • We will need to become consumers rather than employees • The question that keeps me up at night: how do we do this? The Power of Collaboration