2010 Local Issuance Office Vital Records Training

1. 2010 Local Issuance Office Vital Records Training

2. 2010 Training Topics • Death Records • Data Practices • Tangible Interest • Notary Public Issues • Fraud Prevention • MR&C

3. Phone Staff Cathy Yani John Jim Julie Shah

4. Primary Phone Staff • John, Cathy, and Yani: • Answer the public phone line • Answer the local registrar phone line • Answer the birth/death registration phone line • Can reset passwords for local issuance and funeral home staff

5. State Office Update • Staffing • Turnaround times • 2010 statute change – $10 birth certificate surcharge • does not apply to certificates of stillbirth • does not apply to certificates of no record found

6. Vital Records Manual • Resources • OSR Contacts – phone, email, fax • External Contacts • Websites • Statutes & Rules • Data Practices • Subject Review

7. 2009 Stats • 607,509 certificates issued • 16,248 birth record corrections & amendments • 22,038 death record corrections & amendments • 9,331 replacements (adoptions, court orders, ROPs)