M&IS 24163 Principles of Management

1. M&IS 24163Principles of Management

2. REQUIRED READING EFFECTIVE MANAGEMENT By Chuck Williams Third Edition CENGAGE (2007) E-Materials: ISBN: 0324543161 Bundle: ISBN: 0324686161 Both available at our Campus Bookstore

3. OBJECTIVES Upon completion of the Course, you will be able to; • Trace and explain the development of management thinking. • Examine and understand current management thinking. • Explain the various functions of management, the managerial design process, and discuss that process from globally and culturally diverse perspectives. • List, define and discuss various leadership styles, and analytical & quantitative techniques for planning and control. • Define the basic motives of humankind and be able to discuss applications of this knowledge in providing a motivated environment in the workplace. • Discuss the major multicultural diversity and global issues in management and apply the management theory and topics to current, real world organizations and issues.

4. PRINCIPLE 1 CUSTOMER-CENTRICITY Organizations depend on their customers and therefore should be proactive in understanding current and future customer needs, meeting customer requirements, and striving to exceed customer expectations.

5. PRINCIPLE 2 LEADERSHIP Establishes unity of purpose & direction of the organization. Leaders must create and maintain a permissive and non-punitive internal environment in which every employee can become fully involved in, and committed to achieving the organization's objectives.

6. PRINCIPLE 3 ENGENDERING THE COMMITMENT & INVOLVEMENT OF PEOPLE Employees, at all levels, are the essence of an organization and their full involvement and commitment enables their abilities to be optimally applied for the organization's benefit.

7. PRINCIPLE 4 PROCESS APPROACH TO OUTCOMES A desired result is achieved more efficiently when resources and activities are managed as a process, and not as a haphazard set of circumstances.

8. PRINCIPLE 5 SYSTEM APPROACH TO MANAGEMENT Identifying, understanding, and managing a system of interrelated processes for a given objective improves the organization's effectiveness and efficiency.

9. PRINCIPLE 6 • CONTINUOUS • IMPROVEMENT • Continuous improvement is a practiced philosophy and should be the permanent objective of the organization.

10. PRINCIPLE 7 FACTUAL APPROACH TO DECISION MAKING Effective decisions and actions are based on the analysis of appropriate, timeous and relevant data and the application of the knowledge acquired.

11. PRINCIPLE 8 MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS An organization and its suppliers are inter-dependent, and a mutually beneficial relationship enhances the ability to create sustained value.

12. PRINCIPLE 9 GREG’s REALISM'S 1. People work for MONEY - Job satisfaction is a bonus 2. There are absolutely no friends in Business 3. You never, ever, ever get anything for FREE 4. If you think people owe you something, think again 5. You’re not automatically indispensable, you need to work hard at cementing yourself into the “brickwork” of your organization 6. When everybody in the room is wrong and you’re the only one right – THEN YOU’RE WRONG!!!

13. REMAINING 80% GIVEN THE RIGHT OPPORTUNITY - WILL!!! PRINCIPLE 10 TRUISM THE HONESTY CONTINUUM 10% WILL NEVER 10% WILL ALWAYS You and Me BOTH