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Effective Service Difficulty Reporting

Effective Service Difficulty Reporting. Collect, record and analyze defects Identify potential safety hazards Implement corrective action Improve level of flight safety in Canada. Objective of SDR Program. Regulations………. ICAO Annex 8 CAR 591.

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Effective Service Difficulty Reporting

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  1. Effective Service Difficulty Reporting

  2. Collect, record and analyze defects Identify potential safety hazards Implement corrective action Improve level of flight safety in Canada Objective of SDR Program

  3. Regulations………. • ICAO Annex 8 • CAR 591

  4. “Any defect, malfunction or failure of an aeronautical product affecting, or that if not corrected is likely to affect, the safety of the aircraft, its occupants or any other person.” AC 591- 001 What is a Reportable Service Difficulty?

  5. SDRLOGIC CHART

  6. IMPROVE FLIGHT SAFETY WHY SUBMIT??

  7. WSDRS Electronic reporting is available via the Internet based WSDRS – (Web Service Difficulty Reporting System) Oct 2001 http://www.tc.gc.ca/wsdrs/

  8. WSDRS Homepage

  9. Registered Users Inbox

  10. Submitting a WSDR

  11. WSDR Acknowledgement Message &Attachment feature

  12. SDR Submitted HQ Notified PMI Notified Headquarters Reviews SDR (Investigation if necessary) Type Certificate Holder Notified (If Necessary) Submitter/PMI Notified (If Necessary)

  13. Multiple Users

  14. Effective method of reporting malfunctions, defects and failures. Program Features • Readily accessible defect information. • One system to report both service difficulties and suspected unapproved parts.

  15. Investigations Program Features(continued) • Product improvement • Certification of future products • Direct notification to type certificate holder.

  16. SDR’s Totals = 826,882 CANADA - 40,929 (2200/yr) AUSTRALIA – 40,424 (1611/yr) U.S.A. - 745,529 (43,028/yr) WSDRS

  17. Insure defects are identified and reported Submit Quality data. Follow-up submitted reports with supplemental information. Provide training to employees Industry Role

  18. Industry Feedback • SDR database is useful tool • WSDRS is a fast, convenient and improved SDR system • =Reduce SDR workload • =Reduce paperwork

  19. Questions?

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