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BA 5202 Human Resource Management Employee relations

BA 5202 Human Resource Management Employee relations. Instructor: Çağrı Topal. Employee communications : t ypes. Facts Pieces of information that can be objectively measured or described Feelings Employees ’ emotional responses to the decisions or actions of managers or other employees.

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BA 5202 Human Resource Management Employee relations

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  1. BA 5202Human Resource ManagementEmployee relations Instructor: Çağrı Topal

  2. Employee communications: types • Facts • Piecesof information that can be objectively measured or described • Feelings • Employees’ emotional responses to the decisions or actions of managers or other employees

  3. Employee communications: process • Sender encoding • Channel • Receiver decoding • Feedback • Noise • Two-way vs. one-way • Downward and upward

  4. Information dissemination programs-1 • Employeehandbooks • Written communications • Memos • Financial reports • Social responsibility reports • Newsletters • Bulletin boards • Audiovisual communications

  5. Information dissemination programs-2 • Electronic communications • Voice-mails • E-mails • Social networking • Multimedia technology • Formal and informal meetings • Retreats • Informal communications

  6. Employee feedback programs • Employee attitude surveys • Appeals procedures • Open-door programs • Speak-up programs • Hotlines • Ombudsmen • Grievance panels and union grievance procedures

  7. Employee assistance programs • Identifying troubled employees • Visiting a program counselor • Solving the problem • Returning or continuing to work, or terminating the employment

  8. Employee recognition programs • Suggestion systems • Recognition awards

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