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Place Survey Workshop. 5 th August 2008 Phil Challoner Communications Manager Paul Wright Head of Communities & Regulatory Services Chris Wright Principal Research Officer, Research Sandwell. Opinions are made to be changed – or how is truth to be got at? Lord Byron.
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Place Survey Workshop 5th August 2008 Phil Challoner Communications Manager Paul Wright Head of Communities & Regulatory Services Chris Wright Principal Research Officer, Research Sandwell
Opinions are made to be changed – or how is truth to be got at? Lord Byron
Communities in Control A key government driver is about putting citizens and communities in control: Examples include: • Community Empowerment Action Plan and White Paper • Policing Green Paper
What can we do? Need to co-ordinate action on two fronts • Service Quality • Reputation Management And consider • drivers for improving performance and confidence in the council and its partners • targeting our resources • key factors that will influence the outcomes of this and other surveys
Comprehensive Area Assessment 3 key questions: • How well do local priorities express community needs and aspirations? • How well are the outcomes and improvements needed being delivered? • What are the prospects for future improvement?
Evidence to support CAA Might include: • Views of service users, residents, community groups, third sector organisations, other stakeholders • Self-evaluation • National Indicator set and other nationally available data • Local performance management information • Inspection, regulation and audit findings • Other intelligence or briefings
Influencing Satisfaction Surveys such as the Place Survey and other operational data can help us understand satisfaction levels across the Borough • All services have a part to play in influencing overall satisfaction and perceptions of the borough • The LGUSS (or BVPI survey) has shown us the key drivers for residents’ satisfaction • Evidence shows that by targeting communities or geographical areas where improvements are necessary, we can improve satisfaction scores
The Place Survey • Replaces the BVPI Satisfaction Surveys • A single survey about Place • not specific to any one agency or service • not specific to any particular client group • First survey will be carried out in Autumn 2008, and every 2 years after that • Sandwell have commissioned Ipsos MORI to carry out the survey on our behalf
Methodology Very similar to the BVPI general survey • Run by Councils • Postal methodology • 1100 responses required • Post Office small users address file (PAF) will form the sampling frame • The survey begins on 29th September
Questionnaire • Questions will collect data for 18 of the National Indicators • Topics covered include satisfaction with the area as a place to live, voluntary work, ASB, and health • Other surveys will collect data for a number of other NIs • Additional classificatory questions will enable analysis for groups within the population and areas of the borough
Influencing NIs • Service improvements need to be taking place this summer • Not just about “playing the game” – more about real changes that are sustainable • Probably a number of NIs where your service has a role to play • A number of these indicators form part of the LAA, and all 18 have a role in CAA
Useful Websites • Performance Portal on the Council’s intranet • www.communities.gov.uk/publications/localgovernment/placesurveymanual0809 • www.audit-commission.gov.uk • www.communities.gov.uk/localgovernment/ • www.researchsandwell.org.uk
Workshop 1 How will you and your service area influence residents’ opinion of Sandwell?
Workshop 2 Where should we be targeting our resources for optimum effect?