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W . Edwards Deming-Based Performance Management System Focusing on Trust and Engagement to Support Six Sigma / LEAN

W . Edwards Deming-Based Performance Management System Focusing on Trust and Engagement to Support Six Sigma / LEAN Organizations. HR Specialty Products & Services Catalogue Executive Summary A No Frills Distillation of Vendor’s Marketing Collateral Thomas A Ference President & CEO

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W . Edwards Deming-Based Performance Management System Focusing on Trust and Engagement to Support Six Sigma / LEAN

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  1. W. Edwards Deming-Based Performance Management System Focusing on Trust and Engagement to Support Six Sigma / LEAN Organizations HR Specialty Products & Services Catalogue Executive Summary A No Frills Distillation of Vendor’s Marketing Collateral Thomas A Ference President & CEO Human Resources Mining & Distribution Co Locating, Validating and Accelerating HR  Innovation Office: 219-662-0201 Cell: 630-240-2583 Fax: 219-661-0236 e-mail: tference@hrmdco.com Website: www.hrmdco.com

  2. The typical performance review creates fear, damages relationships and is a barrier to continuous quality improvement and the free flow of information -Per Deming a “deadly disease” • This system creates a high trust environment by optimizing the opportunity for cooperation and innovation to accomplish goals -Manager does not grade or evaluate the employee as an individual-its not personal, it’s about the job • Instead, manager and employee become a cooperative team to focus on changing mutual behaviors so as to improve the business processes in which they both participate • Inherently, managers learn how to improve leadership effectiveness at the same time employees improve performance • This system focuses on the future whereas the typical review focuses on what has happened in the past W. Edwards Deming-Based PM System

  3. 6. Agreement Meeting -Career Decisions -Training Decisions -Agree on Objectives -Agree on Methods -Meeting Documentation Mutual Performance Improvement Process

  4. Manager and Employee Independently Self-Assess Quality of Relationship (Manager Example)

  5. Manager and Employee Independently Assess Opportunities for Process Optimization – (Employee Example)

  6. Continuous Performance Improvement Meetings

  7. This product/service is contained in the HR Specialty Products & Services Catalogue™ • Operational level details about this particular service provider can be obtained in conference with the vendor • The HR Mining &Distribution Co. is an independent and contracted representative of the vendor • Upon your request, we will arrange for an introduction that can range from a simple, quick conference call to a services overview / system demo • Tom Ference 219-662-0201 (Chicagoland area) or tference@hrmdco.com • Thank you for your potential interest in this fresh thinking Next Steps

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