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QUALITY AND EXCELLENCE STRATEGY

QUALITY AND EXCELLENCE STRATEGY. • Readiness Assessment - Inhouse •Quality Assessment - Consultant •Labor-Management Team • Communicate •Write It Down •Involve All Levels •Allow Time •Operate by Consensus. CULTURE CHANGE Start Now !.

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QUALITY AND EXCELLENCE STRATEGY

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  1. QUALITY ANDEXCELLENCE STRATEGY •Readiness Assessment - Inhouse •Quality Assessment - Consultant •Labor-Management Team •Communicate •Write It Down •Involve All Levels •Allow Time •Operate by Consensus

  2. CULTURE CHANGEStart Now! •Celebrate Successes Throughout Process •Say “Thank You” •Involve All Levels •Recognize Contributions •Top Management Must Model Desired Behaviors •Educate and Train •Communicate - Communicate - Communicate

  3. FMS/NTEU JOINTQUALITY COUNCILPURPOSE STATEMENT Provide leadership and focus to remove barriers and promote a process for Quality and Excellence in FMS in a way which empowers and gains the maximum utility of our human and economic resources so that FMS thrives and flourishes on a continuous path to Quality and Excellence, creating delighted customers and making FMS a GREAT PLACE TO WORK!

  4. THE FMS/NTEUQUALITY &EXCELLENCE PROCESS •FMS/NTEU Joint Quality Council •Purpose for Council Defined •Partnership Training for Council •FMS/NTEU Quality Focal Points & Statistical Advisors •Total Quality, Tools, Facilitator Training •Quality & Excellence Awareness Seminar Design Team

  5. DEDICATERESOURCES •People •Time •Money It takes a dedicated, cooperative, focused effort

  6. FMS/NTEUQUALITY &EXCELLENCE PROCESS •Awareness Seminar - Required Training for All •Pilot (Demonstration) Projects •Just-in-time Training •Integrated Training Plan •Two-Year Implementation Plan: NOW WE GET STARTED

  7. QUALITY & EXCELLENCEINFRASTRUCTURE VISION • MISSION • VALUES Quality Office Advisor Quality Focal Points Quality Statistical Advisors COMMUNICATIONS

  8. RISK •FMS: •Skepticism •Distrust •Fear of Unknown/Change •NTEU: •Promises by Management •Need for Signals •Misperception by Members

  9. Lessons Learned •Strategic Planning Involvement •Joint Communiques •”Monday” Status Meetings •Varied Viewpoints •Continuous Communications •Teamwork •Openness, Honesty, Frankness Time!•

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