Dickson K.W. Chiu PhD, SMIEEE, SMACM, Life MHKCS EIC: Int J of Sys & Service Oriented Engg

1. COMP7580: E-Transformation in Business Summary and Outlook Dickson K.W. Chiu PhD, SMIEEE, SMACM, Life MHKCS EIC: Int J of Sys & Service Oriented Engg dicksonchiu@ieee.orgkwchiu@acm.org

2. e-Business – What are transformed? • Form of information and documents • E.g., invoice, customer information, contract, product catalog, company news, payment records, … • Data/Document -> Content/Info -> Knowledge Management • Processes for managing, analyzing and using them • Functional perspective: accounting, sales and marketing, production, design, human resource, … • Organizational perspective: Operational, Knowledge, Management, and Strategy Dickson Chiu 2011

3. 4 phases of Net commerce *not a single step! e-Transformation E-business Trend Dickson Chiu 2011

4. e-Business - How are they transformed? • Electronically, but more due to Internet and Web technologies • proprietary -> http, HTML, Web server, Web client and server programming • Perl, PHP, JSP, Java Bean, .Net, Apache, Tomcat, … • A unified(?) way to represent information and document for sharing and integration • Data Schema, Database, Knowledge Representation (Semantic Web) • Oracle, MySQL, MS SQL Server, XML, RDF, OWL, … • A unified(?) way to represent software systems’ interface and business processes • Service-oriented computing, workflow representation and management • BEA Weblogic, RosettaNet, MS BizTalk, ebXML, … Dickson Chiu 2011

5. e-Business – Why is the transformation needed • Stay competitive by value-adding … • Operation Efficiency (for lowering the cost) • Strategic Positioning (for raising the selling price) • Service orientation Dickson Chiu 2011

6. e-Business – Who will be affected in what ways? • Clients/Customers => Focus on CRM • Cost: New experience (UI, security) • Benefit: More competitive price, better services/products, better after-sales support -> better “customer experience” • Company staff => Focus on ERP / decision support • General staff vs Management vs Developers • Cost: New experience and operation (UI, security) • Benefit: higher productivity, fast decision & response • Business partners => Focus on supply / value chain • Cost: New interface and operation (UI, security & trust) • Benefit: more efficient communication, easier to establish business relationship dynamically, … => Requirement and Process driven => All under current umbrella of “Logistics” Dickson Chiu 2011

7. Contemporary IT Transformations in Logistics – Focus of this Course • Tremendous technological advances in past decades • Logistics management relies on analysis over massive information from heterogeneous sources • Disparate business functions in service-oriented economy • Despite service-orientation, inventory & purchase decision is still vital • Internet and mobile technologies has further improved logistical effectiveness and efficiency • Enabled logisticians and management to make timely, informed, and accurate decisions • but create new dimensions of complexity • IT people work closely with logistician and management • Understand complex requirements • Choose the right technology and design appropriate IT infrastructures, architectures, and systems • Explain how contemporary IT can help to others Dickson Chiu 2006

8. Key Methodology Suggested • Requirement analysis is key to success of IS • Process centric and service orientation • Environment scanning • Event-driven execution • Exception and urgent handling through alerts • Human decision and action support • Relationship management in supply/value chain • Both suppliers and customers • Information / Process / Knowledge integration => The key is to achieve information and process integration for efficient and effective decision support. Dickson Chiu 2011

9. Outlook • Web 2.0 • Social networks • Web 3.0 • Semantics and ontology • emarketplace • Intelligent Transformation • Agent technology • Mobile -> Pervasive / Ubiquitous Transformation • Process adaptation through views • Cloud computing • Comp7790  Dickson Chiu 2011