Human Factors a Small Organisations Perspective

1. Human Factors a Small Organisations Perspective Marc Bailey Cobham Aviation Services

2. Key Drivers • Low margin market • Customer supplier selection on price • Volume driven business • Delivery to schedule

3. What is small? • BCAR A8-15 M3 , or Part 145 • Transition to ARC is a good dividing line. • Simple structure • Elements contracted out.

4. Expectations • Regulator looks for annual compliance. • EASA expects engineers to use approved data . • Origin of aircraft provides bias. • Full B1 and B2 used with full type rating. • B3 and B2 Light • Part 147 Approved courses available?

5. Environment • Facilities are best described as well utilised. • Tooling driven by price and alternative tooling is developed. • Spares provide an interesting opportunity. • Bi-lateral or perhaps Unilateral.

6. Summary of Small Org. • Tight Market. • Limited resource with line and staff role. • Compliance as target. • Limited approved data. • Facilities well utilised. • Copy tooling. • Parts difficult to obtain with release.

7. So what should they do? Just Culture

8. What do they do • Rarely undertake a TNA and accept basic training. • Refresher training not based on own experiences. • Training not tailored to their cultural issues • MEDA reports or investigations are very limited. • Competence difficult to measure.

9. How do we sell this?

10. How do we sell this? SAFETY

11. The Audience • Accountable Managers and CFO’s • How many Engineers? • How many people have HF experience here today? • Why are we here to day?

12. Our Approach to HF • So does it make sense • What is catching peoples attention. HSE and Corporate Manslaughter. • So if we can’t sell safety then change the message. • HF improves your business and saves money.

13. So What Next • UKMEMS and SDAU data • Lets take the current top errors from UKMEMS and look at some simple costs.

14. Installation Error • Undercarriage fitting 180 degrees out Broken fitting, 20 hours labour, delay to output 1 day. Total cost £30K with good MRO Margin of 10% £300 K of sales to recover.

15. Inattention/Ground damage • Aircraft taken out of a hangar using wrong tow bar for configuration. Resultant tow led to Radome meeting the tractor. Radome specialist repair for a one off, labour and delay £25K - £250K sales

16. Poor Inspection • Always viewed in the light of missing something which leads to an outcome. • Poor inspection has two sides. • Correct inspection saves money and prevents errors.

17. Approved data not Followed • Approved data not followed is a rich ground. • Scarce data on G A aircraft encourages experienced based fault detection. • Recurring defects are not unusual in medium size organisations. • Potential lost sectors, NFF components, man-hours, additional unnecessary stock.

18. Implementation of HF • Very turbulent in medium sized orgs. • HF for Small orgs is compliance.

19. Measuring HF • How many 145 organisations here have had an HF audit ? • What questions were you asked? • Did anyone get asked to demonstrate the savings made in maintenance errors. • How about the regulator asking for a 10% saving to be shown by the next audit. • Who would be interested in the wash up !

20. Time to think • We all believe in HF for safety. • Statistically that belief has not moved rates or profiles significantly. • We can better serve small and medium sized orgs by pushing that adopting HF practices saves money. • No shame in pushing at a different point if we meet our objective in the end.

21. Re Brand • Human Factors the Business Improvement programme. The safe way to save money.

22. Human Factors a Small Organisations Perspective Marc Bailey Cobham Aviation Services