5 Best New Age Help Desk Software for Small Business

1. 5 Best New Age Help Desk Software for Small Business

2. C “Happy Customers are your biggest advancements and can become your most successful sales team.” – Lisa Masiollo

3. Help Desk Software for Small Business • A tool that suffices the post-sales support and service activities • A tool designed with a contemporary approach and grows exponentially with your business • Focusses on providing excellent client service, great perceptibility and control over IT hassles ensuring minimal downtime

4. Key Advantages of Customer Service Software for Small Business

5. Delivers top-notch customer service and distinguishes your business from the competition • Simplifies and automates your business processes, especially offering high-quality customer service that is vital to business • Recognizes the needs, necessities and restraints precise to small business and helps them solve these difficulties • Consolidates all your tickets, allocates it to correct team members and saves big on time and cost estimates • Offers important support metrics that assist in measuring your service quality decision making to enhance your support procedure • Possesses virtual help desk features like email notifications and automatic smart ticket task that enhances productivity and better support mechanisms • Support through social media integration for faster reach

6. C “Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy

7. 5 Best Help Desk Software for Small Business

8. Zendesk • Official Website: https://www.zendesk.com/ • A known helpdesk solution with a wide range of products that work to enhance customer support • Its visually appealing interface and responsive design facilitates simplistic implementation in your business workflows • Why Zendesk for Small Businesses? • Empowers customers and agents to self-utilize resources for their usage • Strong ticket management options, including social media • Support for ITIL and automatic workflows • Better integration options • Multiple channel execution at a single platform • Creates meaningful and productive relationships with clients • Supports 40+ languages

9. Freshdesk • Official Website:https://freshdesk.com/ • One of the leading help desk software solutions especially for small business • A simplistic solution that is packed with advanced features for client support, offered at a reasonable price • Dashboards that offer a comprehensive view to all your tickets, contacts, reports and corresponding status • Why Freshdesk for Small Businesses? • Ticketing, collaboration, automation etc. with in-built features • Self-service mechanism with a multichannel helpdesk • Detailed reporting and analytics through dashboards • Scalable to meet business demands • Flexible, robust, centralized and feature rich • Intuitive gamification features • High customizability and extended integration support • Multi-channel features

10. Salesforce Essentials • Official Website:https://www.salesforce.com/solutions/essentials/ • A big name in the world of CRM and catering to the helpdesk requirements of the small business segment • Salesforce’s offering to all small business’s sales, customer support and helpdesk needs • Helps in almost all helpdesk requirements • Why Salesforce Essentials for Small Businesses? • Supports customers across channels • Delivers reliable experiences • Encompasses customer self-service • Integrates service with the popular Salesforce CRM • Offers complete activity tracking options to enhance the quality of client support • Allows users to create self-service portals for customers to utilize

11. Freshservice • Official Website: https://freshservice.com/ • An online helpdesk portal that offers a refreshing experience to the clients along with a strong ticketing and asset management system • Revolutionizes IT and other business purposes with an interestingly easy-to-use, simple-to-configure IT service desk solution in the cloud • Why Freshservice for Small Businesses? • Strong configuration management • Release and knowledge management • Impact analysis • Auto discovery of novel resources • Easy navigation and utilization • ITIL change management support • Gamification support

12. Genial Helpdesk • Official Website: https://www.spontaneousenterprise.com/products/genial-helpdesk/ • This powerful ticketing system for small business focusses on the nuances of the industry to offer the best of post-sales support • Enables ticket generation, activity tracking and monitoring. It also can generate AMC quotations to be sent to the customer promptly • Why Genial Helpdesk for Small Businesses? • Configuration of multiple branches, regions, users, product categories, price books etc. • Ticket receival, assignment, execution and tracking • Detailed analytical reports to enhance customer experience • Auto emailing to offer close knit communication • Awesome dashboards to showcase day-to-day activities • User friendly, compact, robust and scalable

13. Spontaneous Enterprise (OPC) Pvt Ltd • A leading provider of helpdesk software for small business and other competent ERP, CRM, shipment (customized and packaged) solutions for all kind of industries, with an emphasis on open source technology • Customized software solutions for group / individual SMEs • Consulting services for project management, business analysis, software architecture, database design and process alignment • Our helpdesk solution – Genial Helpdesk is an effective small business ticketing system that is ideal for post-sales support

14. Spontaneous Enterprise (OPC) Pvt Ltd Visit our website to know more about our small business help desk solution and associate with us for your future business requirements 26,Shivanand Bunglows,Nr. Annapurna hotel,Jashodanagar, Ahmedabad,Gujarat,India PIN 382434. URL: https://www.spontaneousenterprise.com/ e-mail: chirag@spontaneousenterprise.com Tel: + 91 9824 734433, 8200491546