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Managing Teleworkers. What do we mean by “teleworkers”?. WFH Working from Home WAF Working at Home Telecommuting E-working E-commuting Nomad workers or web commuters Tele-work vs. telecommute. Loss of control Fear of others wanting to work from home Comfort level - easy access
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What do we mean by “teleworkers”? WFH Working from Home WAF Working at Home Telecommuting E-working E-commuting Nomad workers or web commuters Tele-work vs. telecommute
Loss of control Fear of others wanting to work from home Comfort level - easy access Arrangement imposed upon them Might even feel jealous Lack of training on how to manage What might be some reservations?
Tele-work part of standard business strategy Results in: -Increased productivity -Lower costs (e.g., office space) -Greater retention and loyalty -Recruiting the best people Realities of today’s workplace
Flexible administrative and managerial skills Ability to work with the big picture Knows how to fix problems quickly Exceptional interpersonal and communication skills Good rapport with workers Caring, supportive Earned the trust of their employees Characteristics of Good Tele-managers
Proven track record Understand organizational operations and culture Ability to work independently Responsible Strong work ethic Well respected Engenders the manager's trust Characteristics of Good Candidates
Increased productivity -Motivated to keep arrangement -Fewer distractions -Less stress Increased hours of team coverage beyond 9-5 if necessary New opportunities to learn, grow and receive good evaluations Potential Benefits to Managers
Learning new skills and mastering new information Honing their administrative and organizational skills Honing their leadership skills Opening selves to new options Manager Challenges The success of the telecommuting program is dependent on the entire team
Not micromanaging Being available and providing support as needed Addressing problems quickly and openly Ensuring inclusion in team activities Not overloading them with work Having reasonable expectations Helping the Tele-worker Succeed Teleworking takes a lot of self-discipline, somebody has to really want to do it
Job Responsibilities, Assignments and Evaluation Hours of work and availability Communication methods and times Planning for the home office Other Crafting a satisfactory Tele-working arrangement
Issues and challenges Key take away Action plan Take-aways and wrap up
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