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Summa's EOS Process Survey,Feedback, Action!. DISCOVERY Review Department Results What is going well? What do we want to do more of? Choose a topic 5 Drivers of satisfaction. Engaging Decision Making. DEPLOY Quick Action Plans and Wins Quick Action Ideas into action plans.
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Summa's EOS Process Survey,Feedback, Action! • DISCOVERY • Review Department Results • What is going well? • What do we want to do more of? • Choose a topic • 5 Drivers of satisfaction Engaging Decision Making • DEPLOY • Quick Action Plans • and Wins • Quick Action Ideas into action plans. • Monitor,communicate, • celebrate success • DREAM • Interviews • Best success stories • Identify possibilities • DESIGN • Analyzing the Information • Common themes and ideas for success • Select best ideas for action Organizational Support and Commitment.