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ITM444 Getting Started

ITM444 Getting Started. Dr. Constantinos K. Coursaris Spring 2012 http://itm.cas.msu.edu. Agenda. “ Golden Rules ” Team Roles Customer focused development Stakeholders Project goals Project triangle: Scope, Budget, Time. Golden Rules (IGPM, p. 23-31). Gain consensus on project outcomes

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ITM444 Getting Started

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  1. ITM444Getting Started Dr. Constantinos K. Coursaris Spring 2012 http://itm.cas.msu.edu

  2. Agenda • “Golden Rules” • Team Roles • Customer focused development • Stakeholders • Project goals • Project triangle: Scope, Budget, Time ITM444

  3. Golden Rules (IGPM, p. 23-31) • Gain consensus on project outcomes • Build the best team you can (including all necessary skills) • Develop a comprehensive, viable plan and keep it up to date • Determine what you really need to get done ITM444

  4. Golden Rules (cont.) • Have a realistic schedule • Do not try to do more than can be done • Remember that people count • Gain the formal and on-going support of management and stakeholders ITM444

  5. Golden Rules (cont.) • Be willing to change • Keep others informed of what you’re up to • Be willing to try new things • Become a leader ITM444

  6. Team Roles • Make a responsibility assignment matrix • IGPM p.246 • I will want to see this for each team • Project manager • Someone has to keep timesheets, agenda, etc. • Main point of client contact • Software/coding • Graphics/design • Other ITM444

  7. Responsibility assignment matrix (IGPM Ch 19, p.246) P=Primary; A=assigned; I=input required; …. ITM444

  8. Customer focused development • Golden rule #1: Gain consensus on project outcomes • The worst mistake is to build the wrong thing • Lots of methodologies have been developed to address this concern • Goal is to elicit and get agreement on customer requirements quickly ITM444

  9. Client meeting #1 • Keep excellent notes right from the start • Make sure they are always available to everyone • ANGEL is a good choice for this ITM444

  10. Client meeting #1 • Design your work process, not just your work content • Product • Deliverable for project • Process • Explicitly discuss how you will work • Establish norms/expectations ITM444

  11. Client meeting #1 • Generate broad requirements • Think carefully about the scope • Identify issues/considerations, but don’t digress into trying to resolve them • Start planning the work process • Major Milestones & sign-offs • Communications plan • How will you stay in touch? ITM444

  12. Follow-up meetings • Review/refine requirements & scope • Use design tools to communicate • Workflow diagrams • Mockup screens and reports • Processing requirements • Interface requirements • KEEP EXCELLENT NOTES ON EVERY SESSION – available to all ITM444

  13. First Goal: Statement Of Work • Your goal is to have an explicit “statement of work” by Feb 21st • You will probably (hopefully) already be dealing with content by then, but you still need to specify the overall scope and evaluation metrics ITM444

  14. Stakeholders (IGPM Ch 6) • Who is your customer? • Need to make sure that the right people are at the table • Invite an “end user” representative • Invite an IS representative • Need to make sure the SOW is OK • Defining the project goals ITM444

  15. Hidden stakeholders will slow you down • “I want a new web site…” • But the IT department has standards that need to be followed • But the parent company has to approve everything • But my wife doesn’t like that color scheme ITM444

  16. Project goals (IGPM ch7) • Project triangle • Scope, Budget, Time • Well known trade-off • Also: Visibility! • Client must know what is happening • This is why we have the team web site ITM444

  17. Criteria for goals (p.70-72) • Agreed upon • Realistic • Specific • Measurable • Deadline (finish date) • Clear responsibility • I will expect project goals in writing as part of the SOW ITM444

  18. Project triangle in ITM444 • Time is FIXED • Have to be done by April 24 or 26 • Budget is FIXED • You only have 10-12 hours a week each • Golden rule #5: Do not try to do more than can be done • You MUST manage the scope • To gain consensus, you must manage expectations about scope ITM444

  19. Statement of work (IGPM ch7) • Just a few pages (a few sentences for each topic) • Purpose • Scope • Project deliverables • Goals & objectives ITM444

  20. SOW (continued) • Cost and schedule • List of stakeholders • Chain of command (responsibility matrix) • Assumptions & agreements ITM444

  21. Kickoff meeting • If your team gets fully staffed before next week, please feel free to schedule a kick-off meeting with the client • But PLEASE take a look at IGPM chapters 5 and 17 ITM444

  22. Kickoff Meetings • IGPM ch 17 • A “formal kickoff” meeting is: • Partly ceremonial • An occasion to build trust • Needs to set the tone/norms for other meetings ITM444

  23. To Do • Start applying to projects & finalize teams • Get and read IGPM, as indicated • Prepare for client meetings • Make agenda • Start assigning team roles • Communications plan (e.g., ANGEL) ITM444

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