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The solution your company needs

The solution your company needs. The Problem. Tele-caller productivity has plateaued. An agent simply cannot make more calls in a day or talk to more customers manually.

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The solution your company needs

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  1. The solution your company needs

  2. The Problem Tele-caller productivity has plateaued. An agent simply cannot make more calls in a day or talk to more customers manually. Agency owners still lack a formal MIS that can tell them what happened with customers, databases & agents in the course of a day. Principal payouts have remained the same. Costs have skyrocketed. The threat of license suspension due to DNC calls still does not have fool proof solution.

  3. The solutions Flexydial – Platinum Suitable for detailed CRM requirement and complicated processes Flexydial – Silver Suitable for minimal CRM requirement processes

  4. The Solutions Flexydial – Platinum

  5. How it works Supervisors get a full list of controls to enable productivity and compliance Otherwise the call is re-attempted as per pre-set rules set on the server The Dialer calls a list of customers automatically from the database Each Agent has a dedicated desktop & headset to make calls If the customer picks up the phone, the call is transferred to an available agent

  6. Other Tools Supervisors can barge calls & listen to archived calls on demand 90 days of calls are archived on site Call park, transfer, conference and detailed call reports are enabled

  7. System-Wide Reporting Team leaders can see their teams performance data in real time (PTPs/Sales etc) Business heads get comprehensive dashboards across regions/metrics Agents can edit /enter customer information for their current call (permission based) Unit managers can get automated reporting for unit performance daily/hourly

  8. Interface

  9. The Solutions Flexydial – Silver

  10. Flexydial- Silver A fully automated, low cost solution that works out to less than 5% of workstation cost Pay as you go solutions. We handle the software, hardware & support. You can scale the solution up or down according to your business plans & market sentiment. No lock in Business as usual for agents. Flexydial Silver runs off regular phones, no computers required. Agent training takes less than half a day On the fly DNC scrubbing. Never call another NDNC customer again, even by mistake. Ever.

  11. How It Works Regular agent phones are connected to server through existing cabling Agents press ‘0’ on their phone keypads to login to the dialer The dialer starts dialing numbers from it’s uploaded database Connected customer calls are passed on to waiting agents Agents can enter upto 9 dispositions for the call on their keypad If a LEAD (‘1’) is entered, the call is forwarded to a closer The agent is now free to take more calls

  12. Lite on price not features • 100% call recording • Real time agent status screens • Lead sheet + agent reports • Listen, barge & coach features • List performance reports • On the fly DNC scrubbing • Remote monitoring on the web • Comprehensive campaign management toolkit

  13. Why us Our fully OPEX solution makes sure you spend your hard earned money on increasing distribution, not technology India’s only full service solution with on site support. There is no small print in our offering to you. Enterprise tested platform. Top BFSI customers have been using Flexydial already for millions of outbound calls annually. A Decade of stability. We have been around for more than a decade as a company & have a pan India presence for your peace of mind

  14. Benefits Regulatory mandate to record all calls – system is compliant from day one Average 150 contacts per day (3x better than manual dialing) Less people doing more work = lower costs and more profits for the organization.

  15. Benefits Stronger local support & uptime, not dependent on Internet/Leased lines One price covers all ends – hardware, software, licensing & support – no hidden costs Better security for customer data since servers are based on premise, not hosted

  16. Opexadvantage Spend your cash on scaling business. Did you know that the cost of a technology solution over 3 years is almost double the purchase price? Never spend another rupee on customization. The OPEX model keeps us on our toes too. No service means no customers next month. You always have the latest & greatest. Software evolves at a furious pace. OPEX makes sure you always have the latest version of any software. Safety in numbers. Business is unpredictable at best. In the case of a downturn, you can scale down technology requirements at a month’s notice.

  17. OUR CUSTOMERS- SOLUTIONS

  18. Contact us Gaurav Kapoor gaurav@buzzworks.com +91-8800349977 Mahadev Panchalmahadev@buzzworks.com +91-9029000285

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