Chapter 11 Leadership and Trust 領導與信任

1. Chapter 11Leadership and Trust領導與信任 Chapter 11

2. Learning Outcomes • Define the term leader • Compare leaders and managers • Review the trait theories of leadership • Describe the Fiedler contingency model • Summarize the path-goal leadership theory Chapter 11

3. Learning Outcomes • Explain situational leadership • Discuss the qualities of charismatic leaders • Describe the skills of visionary leaders • Explain the roles of effective team leaders • Identify the five dimensions of trust Chapter 11

4. What Is Leadership? • A definition of management • A definition of leadership • Formal and informal leaders • Leadership and management Chapter 11

5. 區別領導者的六大特徵(Six Traits That Differentiate Leaders from Nonleaders) Chapter 11

6. 區別領導者的六大特徵 (Cont.)(Six Traits That Differentiate Leaders from Nonleaders) Chapter 11

7. Continuum of Leader Behavior Manager makes decision Autocratic Boss-Centered Leadership Manager sells decision Consultative Manager presents ideas Manager presents tentative decision Participative Manager presents problem Democratic Employee-Centered Leadership Manager sets decision limits Employees make decision Laissez-faire Chapter 11

8. Chapter 11

9. Chapter 11

10. The Managerial Grid 說明： (1,1)型→無為型：領導者以最少的心力完成工作。 (9,1)型→任務型：領導者專注於工作之效率，而甚少關心 部屬之發展與士氣。 (1,9)型→鄉村俱樂部型：領導者專注於支持與關心部屬甚 於關心工作。 (5,5)型→中庸型：領導者一方面維持適當的工作效率，另 一方面也顧及部屬之士氣與滿意。 (9,9)型→團隊型：領導者藉由協調與整合工作有關的活動 ，以推動工作效率及部屬的高度士氣。 Chapter 11

11. Contingency Theories of Leadership 1.Fiedler Model 2.Path-goal theory 3.Leader-participation model 4.Hersey and Blanchard’s situational leadership theory Chapter 11

12. Fiedler’s LPC Scale 8 7 6 5 4 3 2 1 ........................... Unpleasant Unfriendly Accepting Frustrating Enthusiastic Relaxed Close Warm Uncooperative Hostile Interesting Harmonious Hesitant Inefficient Cheerful Guarded Pleasant Friendly Rejecting Helpful Unenthusiastic Tense Distant Cold Cooperative Supportive Boring Quarrelsome Self-assured Efficient Gloomy Open ........................... ........................... ........................... ........................... ........................... ........................... ......................…. ........................... ........................... ........................... ........................... ........................... ........................... ........................... .....................…. Chapter 11

13. Category • Leader-Member • Relations • Task Structure • Position Power I Good High Strong II Good High Weak III Good Low Strong IV Good Low Weak V Poor High Strong VI Poor High Weak VII Poor Low Strong VIII Poor Low Weak Findings of the Fiedler Model High People-Oriented Task-Oriented Performance Low Favorable Moderate Unfavorable

14. The Path-Goal Theory Environmental Situational Factors Leader Behavior Outcomes Subordinate Situational Factors Chapter 11

15. 4 5 2 1 3 Leader Participation Model Employee Involvement Continuum Increased Leader Control Increased Employee Involvement Chapter 11

16. Contingency Variables in the Revised Leader-Participation Model Quality Requirement Commitment Requirement Leader Information Problem Structure Commitment Probability Goal Congruence Employee Conflict Employee Information Time Constraint Geographic Dispersion Motivation Time Motivation Development Chapter 11

17. R3 R2 Able and unwilling Unable and Willing The Situational Leadership Model Style of Leader High relationship and low task High task and high relationship S3 S2 Selling Participating Relationship Behavior Telling Delegating Low relationship and low task High task and low relationship Task Behavior S4 S1 High Moderate Low R4 R1 Able and willing Unable and unwilling Chapter 11

18. Self-confidence Vision and articulation Strong convictions Extraordinary behavior Image as a change agent Environmental sensitivity Charismatic Leadership Chapter 11

19. Visionary Leadership Explain the Vision Express the Vision Extend the Vision Chapter 11

20. What Is Trust? • Integrity • Competence • Consistency • Loyalty • Openness Chapter 11

21. Three Types of Trust Deterrence- Based Knowledge- Based Identification- Based Chapter 11