Leadership Series 2017: Working IN Your Business vs. ON Your Business

1. Leadership Series 2017 CAMPUS-WIDE FRIDAY, June 23, 2017 @12:00 – 1:00 p.m. Working IN Your Business vs ON Your Business Marge Epperson, CEO Physical Therapy Partners LLC (dba PTpartners) KC Business Journal 2016 Class of “Women Who Mean Business”

3. My Journey… • Hospitals - 1986 • Bethany Med Ctr • Research Med Ctr • Lawrence Memorial Hosp. • Outpatient - 1993 • Work Capacities • Rehability • HealthSouth • Nueterra - 2005 • PT Partners

4. Challenges • Work Life Balance • Self Investment/Wellness • Healthcare Industry • Declining reimbursement • Healthcare reform • Employees • Biggest asset • Time commitment • Fierce Conversations • “Never get so busy making a LIVING that you forget to make a LIFE.” • -Unknown

5. Leadership • Communication • Communication strategies • Everyone is unique • Immediate feedback • Rounding/1:1 (Quint Studer) • Kolbe Index (Kathy Kolbe) “The art of communication is the language of leadership” -James Humes

6. Kolbe Index • Not an IQ or Personality test • How you approach “do” our work • Observable behaviors driven by instinct • When individuals are free to act according to their own natural talents the result is: • Individuals become more effective & less stressed • Teams perform better • Relationships improve • People stop forcing others to do things “their way”

7. Kolbe Index • Kolbe 4 Action Modes • Fact Finder – How we deal with info and data. • Follow Thru – How we deal with organization. • Quick Start – How we deal with risk and uncertainty. • Implementer – How we deal with the physical or tangible world

8. Leadership • Coach • Facilitating the problem solving process • Don’t be a “fixer” of problems • Coaching questions • Empower • Employee development • Motivate • Be a cheerleader • Recognizing accomplishments "The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things."  -Ronald Reagan

9. Leadership • Vision / Mission / Plan • Vision – Organizations Direction • Become the leading partner in rehab services. • Mission – Organizations Purpose • Elevate and connect providers of rehab services by building solutions to achieve financial success. • Plan – Business models, strategies, goals, tactics, action plan “Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion."  -Jack Welch

10. Leadership • Passion • Produces energy • Drives vision • Ignites others “A great leader’s courage to fulfill his vision comes from passion, not position.” -John Maxwell

11. Leadership • Lead by Example • Your actions influence others • Be proactive not reactive • Acknowledge your own failure • Take responsibility • Walk the talk “If your actions inspire others to dream more, learn more, do more, and become more, you are a leader.” -John Quincy Adams

12. Leadership • Culture • Team-oriented • Supportive management • Shared values, beliefs and goals • Honest and trusting relationships “Culture can become a ‘secret weapon’ that makes extraordinary things happen.” -Jon Katzenbach

13. Get out of the weeds! Stop working “in the weeds” -WorkON the business not IN the business

14. Straight A Leadership   - Quint Studer • Hardwiring Excellence  - Quint Studer • Winning with Accountability – Henry Evans • Fierce Conversations – Susan Scott • Monday Morning Leadership – David Cottrell • The 5 Coaching Habits of Excellent Leaders – Lee J Colan • Sticking to It, How to Consistently Execute Your Plans – Lee J Colan • Good to Great - Jim Collins • 5 Dysfunctions of a Team - Patrick Lencioni • HBR's 10 Must Reads On Emotional Intelligence- Harvard Business Review • Strengths Finder 2.0 - Tom Rath  • First Break All The Rules - Marcus Buckingham