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HAN Update AMIT/RMS

HAN Update AMIT/RMS. June 2012. HAN Coordinator Jay Foliano. Vendors/MFG. REPS/3rd Party. HAN Core Support Team. Coordinators. Oncor Robert Smith. CNP Steve Mulroe. AEP Jerry Young. TNMP Bobby Roberts. PUCT Rebecca Reed. RMS/AMIT – 03/12/12. HAN Initiatives. TDSP’s.

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HAN Update AMIT/RMS

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  1. HAN Update AMIT/RMS June 2012

  2. HAN Coordinator Jay Foliano Vendors/MFG REPS/3rd Party HAN Core Support Team Coordinators Oncor Robert Smith CNP Steve Mulroe AEP Jerry Young TNMP Bobby Roberts PUCT Rebecca Reed • RMS/AMIT – 03/12/12

  3. HAN Initiatives TDSP’s ROR/REP/3rd Party/Mfg HAN Support Design Documentation Joselito HAN Task Force Jay Market Awareness Jay National Standards EnerNex - TBD Call Center Scripts Don Smallwood • RMS/AMIT – 02/22/11

  4. HAN Project - Milestones • Defined the HAN Support Model operational requirements: • Short and Long Term objectives • SMT help desk scenarios, issue resolution and notification process flows • Customer information to capture for issue resolution • Guidelines for issue escalation and to transfer to technical Support (level 2) • Targeted SLO’s • Template for the “HAN Operation Support Model “ documentation • Table of Contents • Skeletal contents in place • June 30, Draft document ready for the review Team process • Developed the initial HAN SMT Help Desk Scripts • HAN Documentation May 31, published the updated version • Completed “Texas HAN Device Test Report” on the PUCT Web-Site and Ownership • TDSP’s defined the Security Risk to standardize the HAN provisioning/pairing window across the TDSP’s

  5. HAN Project – Next Steps - Publish the Draft “HAN Operation Support Model documentation” for the review Team to finalize for initial publication to the market - Review the HAN support model with OWG and AMIT and implementation steps and dates • Assign ownership/coordinator and oversight for the operation model for a phased implementation effort and on-going support • Turn-over of the HAN SMT Help desk scripts for training • Finalize the proposed standardized HAN provisioning/paring window with the market participants for input and buy-in to proceed

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