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Mark Middleton CEO

Building a high performance Radiation Therapy team. How do we make good teams ‘great’?. Mark Middleton CEO. Radiation Oncology Queensland. - www.roq.net.au -. Outline. RT as individuals Leadership Building a high performance team. - www.roq.net.au -. Who I am?.

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Mark Middleton CEO

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  1. Building a high performance Radiation Therapy team. How do we make good teams ‘great’? Mark Middleton CEO Radiation Oncology Queensland - www.roq.net.au -

  2. Outline • RT as individuals • Leadership • Building a high performance team - www.roq.net.au -

  3. Who I am? • I am a Radiation Therapist • Proud to be an RT and passionate about our profession • Passionate about leadership – real leadership • Extensive team building background • Get it right – amazing • Get it wrong – not so amazing - www.roq.net.au -

  4. RT as an individual • Diverse skill set • Technical prowess • Compassion • Empathy • Team players • Some well-rounded, some technical, some patient care - www.roq.net.au -

  5. Leadership • Ability to inspire and motivate people – real leadership • Productivity (ie patient care and lots of it) is directly related to employee motivation • A team will reflect its leader • What makes a leader inspiring? - www.roq.net.au -

  6. Leadership • Vision • Tell and sell a compelling story. Articulate strategy • Value and recognise contribution to that vision • Self-awareness • Know themselves and their teams capabilities • Reflect, learn and develop - www.roq.net.au -

  7. Leadership • Consistency • Decision making and emotions • Appropriate emotion is powerful and human • Empathy • Knowing and understanding individual differences • Appreciate skills, match them to tasks - www.roq.net.au -

  8. Leadership • Celebrate • Find reasons to celebrate • Stop and salute achievements • Responsibility • Appreciate responsibility that comes with leadership • Accountable - www.roq.net.au -

  9. Leadership • Persona • Never defeated, always another card to play • Endlessly positive • Appear bullet proof (even if you aren’t) - www.roq.net.au -

  10. Building a Team RECRUITMENT CULTURE LOYALTY LEADERSHIP TALENT ID VISION OPPORTUNITY - www.roq.net.au -

  11. Vision WORKPLACE DEVELOP PEOPLE BRAND Pt CARE EXCELLENCE - www.roq.net.au -

  12. Find a Leader • Strategic – decisions made here will dictate success • Decide who your leader is – involved from day 1 • Only one leader – MDT leader • What would I look for in this individual? - www.roq.net.au -

  13. Find a Leader • Chief Radiation Therapist/Manager • Reputation – a known commodity in the market place • Build a team around – people want to work with him/her • Clinically proven • Academically proven • Innovative • Passionate about team building – passionate about identifying talent and developing it - www.roq.net.au -

  14. Find a Leader • Key relationships • Chief Radiation Therapist – Chief Physicist. • This relationship will shape the service • It has to work • Has to be clearly defined from day one • Chief Radiation Therapist – Radiation Oncologist • RO must be team player – must be involved – engaged - supportive - www.roq.net.au -

  15. Recruitment • What skills will enable you to achieve ‘Vision’? • Innovation • Confidence • Self-belief • Can-do attitude • ‘No problems, only solutions’ - www.roq.net.au -

  16. Recruitment • Relationships begin here • This is why we want you to join our organisation • This is what our organisation can offer you • Prepared to take risks on recruitment • Regional centres – fresh leadership • Research – some publication runs on the board - www.roq.net.au -

  17. Culture • Leader needs to set the tone • Respect for each others roles – empowerment of managers • Open communication – all contributions valued • New service – give people ownership – their creation • Zero tolerance for inappropriate behaviour – make it clear from day one • Loyalty is earned • Respect is earned • Make core values of the organisation transparent. - www.roq.net.au -

  18. Culture • Priorities • Human resource management revolves around these • Don’t be afraid to change work practices to meet • priorities - www.roq.net.au -

  19. Culture • Celebrate victories • Success is rewarded • Leader has individual contracts with team members • Learn from successful colleagues and organisations • Look outside our own industry - www.roq.net.au -

  20. Disney - www.roq.net.au -

  21. Disney • For the kids it was all about fun • From the moment I walked in through the gates – there was something else going on • This was the most professionally run organisation I had ever seen • Why? • Management of huge numbers of people coming through gates • Disney bus system the best public transport system I have ever seen anywhere in the world • Much more than a family holiday for me - www.roq.net.au -

  22. Disney • Disney = quality • Staff friendly and caring. I did not encounter one unhappy/rude staff member • All about the customer experience • Not one piece of litter – toilets immaculate • Commitment by everyone and real pride in the work that they do • Why can’t all organisations be this well run? • Don’t shut yourself off from learning/leadership/team experiences – they are everywhere - www.roq.net.au -

  23. Opportunity • Leaders must create opportunity • Conferences • Support to do a presentation • Involvement in decision making • Career progression/acceleration • The opportunity to develop • Leadership, management, education - www.roq.net.au -

  24. Opportunity Relationships Mentorship and support - www.roq.net.au -

  25. Opportunity Better to train your people and lose them than to not train them and keep them Invest in people Accept that sometimes the return on investment does not meet our expectation - www.roq.net.au -

  26. Opportunity • Don’t send your ducks to eagle school • No offence to the ducks • People have different skills/talents. Steer them in the right direction • Everyone can be replaced…..or can they? • Identify talent and nurture it • Retain talented people • Find opportunity for those less talented - www.roq.net.au -

  27. Loyalty • Organisations demand loyalty from their employees • Loyalty is a key component of relationships • Loyalty is a two way street • People who display loyalty to the organisation should be rewarded with loyalty in return • Support • We value you • Investment = loyalty - www.roq.net.au -

  28. Relationships • Complex – need building – need maintenance • Open communication – don’t build triangles • Leaders the team and relationships will mirror you • Don’t underestimate your influence • Leadership is the foundation of teams, management and cultureand relationships. - www.roq.net.au -

  29. Conclusion • Leaders – it really does come down to you • Your team will mirror you. If you are miserable your team will be miserable! • Leaders are under intense scrutiny. Opinion on the success or otherwise from everywhere • High Performance Teams are happy, motivated, engaged - www.roq.net.au -

  30. Conclusion - www.roq.net.au -

  31. Conclusion - www.roq.net.au -

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