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Ministerial Debate on e-Inclusion Policy

Ministerial Debate on e-Inclusion Policy. The social cost of e-Exclusion Helen Milner Managing Director, UK online centres hmilner@ufi.com. UK online centres over 6000 centres Largest publicly-funded digital inclusion initiative in UK two thirds users socially excluded

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Ministerial Debate on e-Inclusion Policy

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  1. MinisterialDebate on e-Inclusion Policy

  2. The social cost of e-Exclusion Helen Milner Managing Director, UK online centres hmilner@ufi.com

  3. UK online centres over 6000 centres Largest publicly-funded digital inclusion initiative in UK two thirds users socially excluded over 3m users (+11m library ICT sessions) www.myguide.gov.uk a software interface to internet designed for those who can’t or won’t use the internet designed and proto-typed with users 87% user satisfaction

  4. e-Inclusion changes people’s lives

  5. Digital and social exclusion are linked • Technology use increases with wealth • 2/3 of non-users are economically inactive • 62% of people without a qualification are non-users, compared to 6% with a degree • 75% of socially excluded people are not online

  6. Social and digital exclusion(in the total UK population)

  7. e-Inclusion journey

  8. The big picture • macro economics

  9. How does this help? • It doesn’t …… most decisions are made at a departmental level

  10. Government usually works in departments Education Health Employment

  11. Education • 20 social impact demonstrator projects (£2.1m) • 1 Project in East London targeting families in poverty with no access to the internet • Free recycled computer and six months internet in the home, with home support and training sessions

  12. A mother’s story: East London • Single mother with two daughters aged 12 and 8 • Couldn’t afford a computer, keen to know what children are learning about • Now uses internet for: homework, job search, health, writing to MP (member of parliament) • “It’s great Rhianna isn’t being left behind or left out now, but there are still kids in her class that don’t have computers at home. Rhianna invites them round to our house to use ours!”

  13. Home Access Taskforce (proposed) • Vision of home access to a computer device and the internet for all school aged children • Partnership of Government, industry and parents • Value to citizen: £120,000, achievement at age 16 • Value to citizen: £82,475, achievement at age 18 • Cost saving to Government: £26,300 saving per persistent truant now attending school

  14. Social Impact Demonstrators Measurement framework

  15. The social value • Improvements for communities: greater cohesion, greater participation (70% happy to vote online) • Improvements for citizens: self esteem, confidence, employment (10% found work), family, 81% benefit to life

  16. Thank You hmilner@ufi.com www.ukonlinecentres.com www.myguide.gov.uk

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