A short introduction to Familiehulp.

1. A short introduction to Familiehulp. Agnes Bode, general manager Familiehulp v.z.w. Vienna, june 2009.

2. Belgium for beginners 10.666.866 inhabitants Families are becoming smaller and smaller. The fertility rate is 1,72 children per women. Belgium is faced with an ageing population, 17% of whom are older than 65. Life expectancy is 77 years for men and 82 years for women.

3. Flanders for beginners 6.161.600 inhabitants, 17% of whom are older than 65 years. 2,62 per 100 households make an appeal to (non-medical) professional home care.

4. Familiehulp is a home care organisation with a wide range of services: home help, maternity care, cleaning services, attending to a sick child, care for people with a mental disorder, palliative care, odd jobs service, hot meals, ...

5. Since 2003, besides home care and home help, people can also apply for services for domestic tasks (cleaning, washing, ironing) • By means of the service-voucher

6. Familiehulp is the biggest home care organisation in Flanders: • 78.949 clients; • 28.792 (home care); • 19.899 (home help); • 23.482 (domestic tasks (PIT))

7. Familiehulp is the biggest home care organisation in Flanders: • 10.295.093 working hours • 5.478.867 (home care) • 1.820.866 (home help) • 2.744.849 (domestic tasks (PIT))

8. Familiehulp is the biggest home care organisation in Flanders: • 11.612 employees • 5.435 home carers; • 2.333 home helpers; • 2.914 helpers (PIT).

9. The facts: a larger group of people will make a longer call on domiciliary care due to demographic factors socio-familial factors socio-cultural factors

10. The challenge: responding to the rising demand for care while preserving quality. The answer: • an integral and integrated supply • a thorough human resources management supply HRM

11. supply An integral supply. Home care organisations are widening the range of services they offer (e.g. maternity care, palliative care, care for people with a mental disorder, …)

12. supply An integrated supply (chain care). Co-operation with other organisations.

13. supply An integrated supply (chain care). Requirements for co-operation. • unambiguous understandings about everyone’s tasks • recognition of each other’s mission and expertise • new initiatives must be taken jointly • not set up services belonging to the core tasks of one of the partners • present a joint package of services • equality among the partners

14. HRM Quality home care assumes the availability of first rate human and social capital. A thorough Human Resources Management is thus a prerequisite for quality care.

15. Balance work & life Etc… Training and Development Career counseling Coaching HRM

16. Training and Development HRM • 2 target groups: • jobseekers  training polyvalent care-givers • employees  developing their potential

17. Training and Development Training polyvalent care-givers

18. Training and Development Training polyvalent care-givers • in 4 main subjects (interactive skills, care, participation in the world, living and dwelling ambience) • with the aim of giving students the stock-in-trade required to be a full-fledged care-giver • with the succesfull result that 90% of our students find a job within 3 months of obtaining their certificate.

19. Training and Development Training and development for employees …

20. Training and Development Training and development for employees … • with the aim of developing further the indispensable abilities of the employees and to gear them to internal and external evolutions • covers formal and informal learning • with a special focus on newly recruited staff • tailored to the needs of the organisation and of the employees • is organised decentrally.

21. Quality care is monitored by… • Procedures and workinstructions (Quality Handbook) • Systematic evaluations (audits, satisfaction survey, complaints procedure,…)