1 / 8

Purtilo & Doherty (2011) Chapter 11 Communication and Information Sharing

Purtilo & Doherty (2011) Chapter 11 Communication and Information Sharing Slides by W. Rose and C. Polek College of Health Sciences University of Delaware. Chapter 11 Introduction Communication Six Step Process in Communication Communication Standards, Technologies, and Tools Examples.

stevendwatson
Download Presentation

Purtilo & Doherty (2011) Chapter 11 Communication and Information Sharing

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Purtilo & Doherty (2011) • Chapter 11 • Communication and Information Sharing • Slides by W. Rose and C. Polek • College of Health Sciences • University of Delaware College of Health Sciences

  2. Chapter 11 Introduction Communication Six Step Process in Communication Communication Standards, Technologies, and Tools Examples College of Health Sciences

  3. Introduction • Communication • The most common medical procedure • Spoken written, nonverbal • Landline, cellphone, email, text, Skype, blog • Purposes • Achieve successful information transfer & exchange • Active listening • Facilitate shared decision making • Values autonomy • Better informed decisions (?) • A caring response • Example: Beth Tottle. Mrs. Uwilla, & her family College of Health Sciences

  4. Introduction • Communication • Six Step Process in Communication • Gather relevant information • Power disparity • Cultural differences • Clinical uncertainty College of Health Sciences

  5. Introduction • Communication • Six Step Process in Communication • Gather relevant information • Type of Ethical Problem • Dignity: a basic concept • Remember to maintain respect for self, respect for others in communications with patients & families. • Communication: Hope and (or versus) disclosure • “Faith is the substance of things hoped for, the evidence of things not seen.” Heb 11:1 • Arguments against disclosure • Arguments for disclosure • Patient rights & responsibilities – example, pp.233-234 College of Health Sciences

  6. Introduction • Communication • Six Step Process in Communication • Gather relevant information • Type of Ethical Problem • Use Ethical Theories or Approaches to Analyze • Explore Practical Alternatives • Discuss options • Act • Reflect College of Health Sciences

  7. Introduction • Communication • Six Step Process in Communication • Communication Standards, Technologies, and Tools • National Standards • Patient Education • Health literacy • Hand Offs • Team Communication • New Technologies • Tools for Communication – see list p.241 College of Health Sciences

  8. Chapter 11 • Introduction • Communication • Six Step Process in Communication • Communication Standards, Technologies, and Tools • Examples • “How long have I got left?” NYT 2014-01-25. PDF in Resources folder. • Levinson et al. (1997) “Physician-patient communication. The relationship with malpractice claims among primary care physicians and surgeons.” JAMA 277:553-559. • Ambady et al. (2002) “Surgeons' tone of voice: a clue to malpractice history.” Surgery 132:5-9. College of Health Sciences

More Related