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ROBBINS CHAPTER-10

ROBBINS CHAPTER-10. DR. PATRICK J. SWEENEY. Communications – Chap. 10. Communication is a BIG problem Fig. 10-1 , what do you think? Communication Functions Control, motivate, expression, information Communication Process Source Encoding Channel Decoding Receiver.

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ROBBINS CHAPTER-10

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  1. ROBBINS CHAPTER-10 DR. PATRICK J. SWEENEY ENM/MSC 582 SWEENEY

  2. Communications – Chap. 10 • Communication is aBIGproblem • Fig. 10-1, what do you think? • Communication Functions • Control, motivate, expression, information • Communication Process • Source • Encoding • Channel • Decoding • Receiver ENM/MSC 582 SWEENEY

  3. Communications – Chap. 10 • Barriers to good communications • Filtering…make it sound better • Selective Perception…hearing the expected • Info overload…7 may be the limit • Defensiveness…if threatened • Apprehension… 5 – 20% suffer • Will cause some to use the wrong media • Will cause some to reduce/stop communicating ENM/MSC 582 SWEENEY

  4. Communications – Chap. 10 • Fundamentals • Direction…up, down, lateral • Formal vs. Informalnetworks • “I heard it on the grapevine…”…75% first • Not controlled by management • Perceived to be more accurate • Used to serve self-interests • Although many get the word only about 10% pass it • About 75% is accurate ENM/MSC 582 SWEENEY

  5. Communications – Chap. 10 • Fundamentals (cont.) • Networks (cont.) • Rumors Why? • Important situations • Ambiguity • Anxiety • Rumors What? • To structure and reduce anxiety • To make sense of fragmented info • A group organizational tool • To signal status or power of the sender • Stop ‘em…. Fig. 10-5 ENM/MSC 582 SWEENEY

  6. Communications – Chap. 10 • Fundamentals (cont.) • Nonverbal Communications • Body language • Para linguistics • Eye movements and lying? • Channel choice • Media richness…Fig. 10-6 • Media sensitive… hi perf. mgrs. Most sensitive ENM/MSC 582 SWEENEY

  7. Communications – Chap. 10 • Current issues • Men (status/power) & Women (connection) • Political Correctness…be sensitive to others • Cross Cultural • Barriers…semantics, connotations, tone • Context: hi – much more than just language • low – mostly what is said….Fig. 10-9 • Study, think first, think again • Electronic…be available 24/7 ? ENM/MSC 582 SWEENEY

  8. Notes ENM/MSC 582 SWEENEY

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