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Standing Orders Transportation Professionals Advisory Committee (TPAC) March 9, 2019

Learn about Standing Orders, a series of recurring rides, and subscription trips. Explore the process from request submission to trip confirmation and handling Waitlist scenarios.

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Standing Orders Transportation Professionals Advisory Committee (TPAC) March 9, 2019

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  1. Standing Orders Transportation Professionals Advisory Committee (TPAC) March 9, 2019

  2. What are Standing Orders? • Standing Orders are a series of rides for an extended period of time on the same day(s) of the week, at the same pick-up time and from the same pick-up/drop of address. • These rides are also known as Subscription Trips. • Customers may request Standing Order trips if they will be taking this series of rides for more than six weeks.

  3. Current Process • Customer submits Standing Order request with a requested pick up time. • Contractors reach out to customers within 5 business days to negotiate the request time. • The Negotiation Process takes place during this call. • Once trip is confirmed with the customer, the contractor will provide a Standing Order start date. • Customer will be sent trips on a regular basis without needing to call to schedule the day before. • If trip cannot be confirmed, the trip is placed in the Standing Order Waitlist.

  4. Standing Orders Waitlist • Standing Orders are placed on the Waitlist under these circumstances: • The customer refuses the negotiated time. • Contractor has inaccurate contact information. • Customer does not answer the multiple attempts to be reached or do not call back to get their status.

  5. Customers with Standing Orders Nov 2018 – April 2019

  6. Most PopularStanding Order Times

  7. Standing Order Trip Volume

  8. Questions?

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